Specifications

3.4.1 Configuring a Queue
Navigation: CREATE > Queues > Create Queue: This is where you setup your Queues.
To create a Queue, simply fill in all the required details including Queue Name, Type, Max Queue Length,
and select the other options. When done, click the Cr e ate Qu e ue button.
Queue Details
1. Queue Name: The name of the Queue
2. Queue Extn: Extension number to reach the Queue directly
3. Queue Type:
a. Ring All: Rings all available extensions
b. Round Robin: Takes turns ringing each available extension
c. Least Recent: Rings the extension which was least recently called by this queue
d. Fewest Calls: Rings the extension with fewest complete calls from
this queue
e. Random: Rings a random extension
f. Round Robin Memory: Performs a Round Robin remembering where we left off with the
last ring pass
4. Max Queue Length: The maximum number of callers waiting in queue for an available extension.
5. Queue Timeout: Select the required seconds so that the queue will get terminated after the given
seconds
Announcement Options
1. Announcement Hold Time: Announces an estimated hold time to the caller in queue
2. Announce Frequency: How often a caller is announced of his/her position in queue
3. Wrap-Up Time: After a call is finished, the time it takes an extension to become available again to
become available in the queue