Specifications

and Loop to how many times the IVR need to playback.
Goto: Transfers the call to an Extension, Queue, Voicemail group, Bridge to PSTN / IP etc.
Hangup: To end the call.
Example of an IVR:
To create an IVR as shown in Example 1
Enter the IVR Name then select the sequences to be followed,
Select step as 1 and type as Ring time and click on Add button
Select ring time as 2 so the incoming call rings for 2 seconds before answering.
Select step as 2 and type as Allow user to dial Local Extensions and click on Add button
Select the voice file as Msg1 which was created in Create Voice file section.
Select step as 3 and type as Play IVR and click on Add button
Select the voice file as Msg2 which was created in Create Voice file section. And select the Loop as 3 so
the IVR file plays for 3 times before taking further action.
Select step as 4 and type as GoTo & click on Add button
Select the option where the call has to go if the user does not press any keys. In the above example the
call will be routed to the extension number 131
Select step as 5 and type as Hangup and click on add button
This completes the IVR. Click on Create IVR and then press APPLY CHANGES tab, to save this IVR.
3.3.2 IVR Schedules
Navigation: CREATE > IVR > Create IVR Schedules: This is where you setup IVR Schedules, or
manage existing ones
What is an IVR Schedule?
An IVR Schedule allows an IVR to be played at a specific time. You can create multiple schedules, and
play different IVR’s based on specific times (i.e.: Morning and Evening schedules).