Specifications

3.3 Interactive Voice Response (IVR)
What is an IVR?
An IVR is a pre-recorded interactive operator defined by a sequence of actions that provides a customer
with a better call experience. An IVR can be ‘chained’ with other IVR’s creating a multi-level IVR system.
Example 1:
“Welcome to ACME Corp! If you know your party’s extension, please dial it
now.
Press 1 for Customer Service
Press 2 for Billing
Press 3 for Shipping”
3.3.1 Create an IVR
Navigation: CREATE > IVR > Create IVR: This is where you setup your IVR
To create a new IVR, enter a Name and create the Sequence (the sequential order of events triggered by
an IVR). When done, click the Create IVR button.
There are different types of Sequences:
Ring Time: Ring for selected number of seconds and Answer the call.
Allow to Dial Local Extension: Plays any selected Voice File and waits for user to enter the local
Extension/Directory.
Play IVR: Plays voice file with keypress and performs keypress action (defined when creating a Voice File)