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Table of Contents 1.INTRODUCTION.......................................................................................................................................................................... 4 1.1 TYPICAL SETUP OF NANOPBX.......................................................................................................................................................... 5 1.2 NANOPBX TECHNICAL SPECIFICATIONS......................................................................................
4.9.1.1 STUN SERVER 30 4.9.1.2 NAT TRAVERSAL IP 30 4.9.1.3 RTP RANGE 30 4.9.1.4 ENABLE T.38 30 4.9.1.5 MESSAGE WAIT INDICATION 30 4.9.2 HARDWARE PROFILE 30 4.9.2.1 PHONE PROFILE 30 4.9.2.2 FXS RINGING PROFILE 30 4.9.2.3 LINE PROFILE 30 4.9.2.4 FXO DIALING PROFILE 30 4.9.3 STACKING NANOPBX 31 4.9.4 BLOCK / ALLOW 31 4.10 MANAGE SYSTEM 31 4.11 PORT CONFIGURATION.............................................................................................................................
1. Introduction The NanoPBX is a compact system that puts the rich features of a high-end PBX into the reach of small businesses. Its built-in voicemail, multi-level auto attendants, remote extensions and sophisticated call handling features help businesses reduce communications costs, while allowing employees to stay connected worldwide. Setting up and configuring the NanoPBX is a breeze with the user-friendly GUI and this document will show you just how easy it is! 1.
1.2 NanoPBX Technical Specifications PBX Features: Call Forwarding Holding and retrieval Call Transfer - Attended and Blind 3-way Conference Call Parking, Pickup and Retrieval Remote Voice mail Access Recordable IVR Prompts Multilevel auto attendant with IVR Intercom Configurable Call Routing Codec: G.711 A-law & μ-law, G.723, G.
System Indicators(LED) • • • • • • • • • Internal/External Memory: RAM: 64 MB Power (Green) 1 – Phone1 (Orange & Blue) 2 – Phone2 (Orange & Blue) 3 – Phone3 (Orange & Blue) 4 – Phone4 (Orange & Blue) 5 – Phone 5 (Orange & Blue) 6 – Phone 6 (Orange & Blue) 7 & 8 – Reserved for Internal use 1 & 2 – Reserved for Internal use Flash: 8 Mb 1 GB SD Card Memory Power Adapter Input: 100V – 240V AC / 47 ~ 63 Hz Output: +12V DC / 2.5 A Dimension 175mm (W) x 253mm (L) x 34 mm(H) (6.88” x 9.96” x 1.
into an available power outlet Step 4: Plug the other end of the Power Adapter into the “DC-IN” port of the NanoPBX Step 5: The NanoPBX will power up, and automatically connect itself to your network via DHCP (which you can later configure in the SETTINGS > Network Settings section) Important Note: • Wait until the POWER and all the six PHONE LED's turn orange and remain stable on the Front Panel of your NanoPBX.
Important Note: Recommended to use Mozilla Firefox or Internet Explorer 6 & above version Web browser. 3. Setting up Features 3.1 Extensions Extensions are the core of the NanoPBX. An extension is a number mapped to a person. So basically, every employee that is connected to the NanoPBX should have their own unique extension number, so that he/she can be reached, and be able to place calls. The NanoPBX supports 2 types of Extensions: IP Extensions and Analog Extensions.
3. Password: The password for the extension (i.e.: 7788) 4. Display Name: To display the name in terminal 5. Call Forwarding: Forwards an incoming call to this extension to any other phone. The forwarding number can be PSTN, Cellular, National or International number (With proper dial out configuration). 6. Queues: Enable this extension so that it can be visible when adding members to the Queue. 7.
5. Call Forwarding: Forwards an incoming call to this extension to any other phone. The forwarding number can be PSTN, Cellular, National or International number (With proper dial out configuration). 6. Queues: Enable this extension so that it can be visible when adding members to the Queue. 7.
Once you click on the Edit button of an IP Extension then it will display the information of that particular IP extension. Here you can change the required details and then click on the Update Extension button to save the changes made. You can delete an IP extension by clicking on the delete button of the IP extension from the list of extensions displayed. Important Note: 1. The Voicemail PIN password will be same as the password provided to the Extension while creating an Extension.
Example 2: Voice file with Key press Press 1 for Customer Service Press 2 for Billing Press 3 for Shipping” With the NanoPBX, you can either upload an existing voice file, or record your own. Accepted formats are: GSM only. Maximum 50 voice files can be created or uploaded. 3.2.1 Uploading Voice Files Navigation: CREATE > Voice Files > Add Voice Files To upload a Voice File, enter the Name and Description, and click the Browse button to select the prerecorded file from your computer.
Important Note: The extension which is used for recording should have G.711 u-law codec. To play the uploaded voice file from NanoPBX Quick Time player is required. The voice files can be recorded from only FXS ports (phone port) 1 to 4. 3.2.3 Keypress Functions Keypress options are available to the caller when a Voice File is played back through an IVR.
3.3 Interactive Voice Response (IVR) What is an IVR? An IVR is a pre-recorded interactive operator defined by a sequence of actions that provides a customer with a better call experience. An IVR can be ‘chained’ with other IVR’s creating a multi-level IVR system. Example 1: “Welcome to ACME Corp! If you know your party’s extension, please dial it now. Press 1 for Customer Service Press 2 for Billing Press 3 for Shipping” 3.3.
and Loop to how many times the IVR need to playback. Goto: Transfers the call to an Extension, Queue, Voicemail group, Bridge to PSTN / IP etc. Hangup: To end the call. Example of an IVR: To create an IVR as shown in Example 1 Enter the IVR Name then select the sequences to be followed, Select step as 1 and type as Ring time and click on Add button Select ring time as 2 so the incoming call rings for 2 seconds before answering.
To create an IVR Schedule, fill in the required details such as Name, Description, IVR Menu selection, and then Day / Time Range details. You can also see a list of existing schedules, and can edit / delete them. When done, click the Create IVR Schedules button. Create IVR Schedules Details 1. Name: The name of the schedule 2. Description: A short description of the schedule 3. IVR Menu: The IVR to be played. 4. Day / Time Range: The days and start/end time to play the selected IVR 3.3.
This feature is used to balance the workload among group of extensions. Queues will provide the following functions, • Incoming calls being placed in the queue • Extensions that answer the call in the queue. • A strategy for how to handle the calls in the queue and distribute the calls in the queue. • Music played while waiting in the queue.
3.4.1 Configuring a Queue Navigation: CREATE > Queues > Create Queue: This is where you setup your Queues. To create a Queue, simply fill in all the required details including Queue Name, Type, Max Queue Length, and select the other options. When done, click the Create Queue button. Queue Details Queue Name: The name of the Queue 1. 2. Queue Extn: Extension number to reach the Queue directly 3. Queue Type: a. Ring All: Rings all available extensions b.
List of Available Members This is the list of available extensions that could be part of this queue Members 1. Ext#: Refers to the Extension number of the user 2. Username: This is the name of the user 3. Priority: The frequency a member is sought out to answer the incoming call 3.5 Voicemail Group What is a Voicemail Group? A Voicemail Group is a pre-programmed group of voicemail recipients. All the members of this group will receive the same voicemail message. 3.5.
3.5.2 Accessing, Retrieving & Managing Voice Mail The NanoPBX allows users to manage voicemail through voice messages in their phones. This section will summarizes how to access, retrieve and manage voicemail and other settings. The default feature code for accessing Voicemail is 800. After dialing this code, you will enter a basic voice menu with the option to listen or forward messages and configure voicemail options.
4. Settings 4.1 General Navigation: SETTINGS > General: This is where you can configure the General Settings of the NanoPBX. General Settings Details 1. Change Admin Password: This field allows you to change the Admin password. This field is case sensitive and the maximum password length is 25 characters. 2. PBX Feature Prefixes: This lets the user assign the codes for different features present in the NANOPBX. 2.
Range, which will allow you to set number of parking extensions where the call on hold will be parked (Please refer Section No.8.2 regarding how to execute) 3. 3.1 Caller ID/Country Configuration: Caller ID Spoofing: Allows you to set extension no which displays on the screen of the receiver and will override the caller-id of VoIP trunk 3.2 Country: Allows you to select the country. 3.3 CID Detection: Select the tone for caller ID detection 4.
4.3 VoIP Settings Navigation: SETTINGS > VoIP Settings: This is where you setup VoIP Account(s), or manage existing ones 4.3.1 Adding a New VoIP Account: In this page, fill in the Account Name, Username, Password and Proxy information given to you by your VoIP provider (known as SIP Credentials). You will also need to configure the Dial Settings for that account (allowing you to route the incoming calls to a particular destination, i.e.: IVR or IVR Schedule). Apply any Codec Settings required.
3. Password: Set a password to register to (SIP) servers provided by the ITSP. 4. Authorization UserID: Same as username. 5. Proxy IP Address: IP address or Domain name provided by VoIP service provider. 6. Proxy Port (Default: 5060): Used to set the Proxy Port numbers. By default port number will be 5060. 7. Domain/Realm: Domain name provided by VoIP service provider. 8. Registration Time-out: This option enables SIP sessions to be periodically "refreshed" via a re-invite request.
4.4 PSTN Line Navigation: SETTINGS > PSTN Line: Here you can configure the PSTN Line Settings PSTN Line Settings Details 1. PSTN Settings: This field allows you to select the particular line 2. Latency Configuration: This will allow you to configure the Jitter Buffer values 3. a. Dial Settings: Dial out Prefix: A numeric identifier value to cease the line. b. Bridge Password: This password is required to bridge the VoIP / IP calls to PSTN c.
DialOut Rules Details Please go through the Dial Pattern section to know about how to choose outgoing trunks. 1. Rule Name: Provide proper rule name 2. Trunk Sequence: Outgoing calls go through these sequences. If it fails, it will go through the next selected sequence, and so on 3. Dial Pattern: A unique set of digits that will select this trunk. Enter one dial pattern per line. A pattern consists of digits 0-9, digit set [digits], and wildcard characters like "." and "X".
Second way is, choose provider or trunk based on actual number dialed This type of rule will allow the user to choose suitable provider based on actual number. For e.g. adding ' 44X.' in Dial Pattern and selected VoIP Provider 2 in trunk sequence, PBX will allow number dialed from 44 + (any digit from 0 to 9) like 449872837532 will route through VoIP Provider 2. If the ITSP / VoIP provider offer cheaper rates for the region where number starts from 44 users can make use of this rule.
1. IP Address: It is a Base IP Address of a LAN Port, which functions as a gateway for its LAN. Default value is 192.168.113.1* 2. Netmask: the Netmask corresponding to your LAN configuration* 3. DHCP IP Start: the first IP in the lease range* 4. DHCP IP End: the last IP in the lease range* 5. DHCP Leases: the number of leases allowed* Important Note: 1. WAN port IP and LAN port IP Address shouldn't be in the same net segment. 2. LAN Configuration cannot be editable.
left. Please backup or print out all the settings before you approach to following steps 4.8 Firmware Upgrade The Firmware Upgrade page allows you to update the NanoPBX with the latest release available, which can contain key updates, added functionalities and bug fixes. When a new release is available, download it and save to your local PC. Then, browse for the file, and click the Upload button. Now your NanoPBX will display a Progress Screen and will prompt you when your NanoPBX is about to reboot.
4.9.1 Advance Settings 4.9.1.1 Stun Server Enter a STUN Server IP, to find out its public address when clients behind the NAT. Usually ITSP will provide these settings. If using Public IP, keep this field blank. 4.9.1.2 NAT Traversal IP Enter the NAT Traversal IP address i.e. Public IP Address, to communicate with Public Network when NanoPBX is behind the NAT. This IP address will substitute in all outgoing SIP messages instead of Local IP address. 4.9.1.
based on the line which you are connecting to the FXO port of NanoPBX. The default is 600. 4.9.3 Stacking NanoPBX This feature will allow user to connect two NanoPBX together and make double the capacity of NanoPBX. User of one NanoPBX can reach the users of another NanoPBX directly by dialing there extension number and also user can access the trunk of other NanoPBX directly by dialing prefix configured in other NanoPBX.
4.11 Port Configuration Port Configuration allows you to manually configure Ports 5 and 6 either as FXS ports or FXO ports, which are configurable ports on the NanoPBX. That means you can configure these ports to be either as FXS ports (to connect Analog Phones) or FXO ports (to connect PSTN line). Important Note: a) After choosing the port configuration click on Update Port Config Button, NanoPBX will reboot for the changes to take effect.
• Under “Memory Status” you will see total memory resources, including RAM usage, Compact Flash usage (to store voice files and voicemail) and Inbox status (for voicemail inbox). • Under “VoIP Status” you will see the Registration Status of the VoIP Account(s) configured. If it displays “Available” then it is successfully configured and connected. If there is a problem, refer back to section Settings > VoIP Settings.
6. Status Navigation: REPORT: This is where you can create Call Reports To create a new Report, select the Extension Range or Date range, and click the Generate Report button. To view all the records in NanoPBX simply click Generate Report. A list with call details will display in the Call Reports section. 6.1 Download CDR in CSV Reports will generate and save as a CSV format by pointing to Export as CSV in Report tab of NanoPBX. 6.
6.3 CDR Custom search CDR can also be filtered in date wise by giving From and To date in the desired field, format for the date is DD/MM/YYYY. 7. Apply Changes Navigation: APPLY CHANGES This is the button which you must press after adding / editing / deleting such things as Extensions, Voice Files, IVR’s and modifying settings such as General Settings, VoIP Accounts, Network Settings, DID Routing, Firmware Upgrades, and other System Settings. 8. Appendix A: Managing & Handling NanoPBX Features 8.
8.2 Blind Transfer This type of call transfer occurs, when the person receives a call, and transfers the caller to another person or call without any consultation or announcement from the transferor party. Follow the steps below to perform a Blind or unattended call transfer: 1. With an active call in progress, press the *8 button. This puts the original caller on hold and gives you a dial tone on a second line. Dial the party that you wish to transfer to. 2.
8.5 Call Parking Enables a user to hold a call and to retrieve it from another station within the group. To park a call, dial the Blind Transfer prefix code followed by Call Parking feature code i.e. *8 7000. The call is parked and the caller is held. And it will announce the parked extension (i.e. 7005). To retrieve the call, the user can go to any phone in the group and dial the parked extension (i.e. 7005). Then call will be retrieved and connects to the retrieved user.
9. Appendix B: Phones configuration required for NanoPBX Interoperability 9.1 X-Lite Configurations Right Click on X-Lite -> SIP Account Settings -> Select Property of SIP Account => Presence -> Refresh Interval -> 60 sec => Advanced -> Reregister every -> 60 sec If you have difficulty establishing a connection with the NanoPBX, give STUN Server => Topology -> STUN Server -> Use Specified Server -> “STUN Server IP Address” 9.
Server" is a server that performs this kind of translation. FXO In telecommunications, a Foreign Exchange Office, or FXO, is a telephone signaling interface that receives POTS, or "plain old telephone service". FXS Foreign Exchange Station is the interface on a VoIP device for connecting directly to phones, faxes, and CO ports on PBXs or key telephone systems. GATEWAY A network point that acts as an entrance to another network.
SIP Session Initiation Protocol: An application-layer control protocol, a Signaling protocol for Internet Telephony. SIP can establish sessions for features such as audio/videoconferencing, interactive gaming, and call forwarding to be deployed over IP networks thus enabling service providers to integrate basic IP telephony services with Web, e-mail, and chat services.
