Installation manual

75
Appendix E
Technical Support Fax Order
Name___________________________________________________________________
Company ________________________________________________________________
Address _________________________________________________________________
City ____________________State/Province____________Zip/Postal Code __________
Country _______________________ Phone______________________Fax _________
Incident Summary
Model number of ATI product I am using___ ___________________________________
Firmware release number of ATI product ______________________________________
Other network software products I am using (e.g., network managers)
________________________________________________________________________
Brief summary of problem __________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Conditions (List the steps that led up to the problem.) ___________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Detailed description (Please use separate sheet)
Please also fax printouts of relevant files such as batch files and configuration files. Fax
numbers can be found on page 79.