Installation guide

Troubleshooting
46
At the First Sign of a Problem
Perform the following tasks when you first become aware of a problem
with the switch:
#
Make sure the power cord is securely connected and the power
voltage is not fluctuating.
#
Check the data cables for secure connections and make sure the
device at the other end of a connection is operational.
#
Use Omega to read statistics and run diagnostics. For instructions,
refer to the
AT-S24 Management Software User’s Guide
.
#
If the management software has failed, check the port LEDs to see
if the switch is continuing to forward packets. If the switch is
forwarding packets, wait for a convenient time and then reboot
the switch by pressing
RESET
; or power ON and OFF the switch by
disconnecting and reconnecting the power cord.
Note
Resetting the switch will clear all performance and error statistics
#
If the switch is no longer forwarding packets, press the
RESET
button so the switch can run self-diagnostics.
#
If the problem persists, call Allied Telesyn’s Technical Support or
visit Allied Telesyn’s web site at www.alliedtelesyn.com.