User guide
Table Of Contents
- Title Page
- About
- Contents
- Introduction
- Installing the AR100 Series Internet Router
- Getting Connected
- About Web Access to the AR100
- Configuring for the First Time
- Configuring for a Leased Line
- Changing Your Configuration
- Using Telephony Services
- Accessing Router Utilities
- Troubleshooting
- Safety and Statutory Information
Troubleshooting 10-15
Test IP connection to your office: Failed
Your router failed to make an IP connection to the remote router.
■
Contact your the network administrator for the remote office.
Software upgrade problems
A failed attempt to upgrade to the latest version of the router software could
have one of the following causes.
■
The ATI web site is temporarily unavailable. Try again later.
■
There is an error in the configuration of your Internet connection. Check
the ISDN number, username and password on the Inter-Office Connec-
tion page (Figure 7-6). If unsure, contact your ISP.
■
Your ISP is busy. Try again later.
■
If the problem persists, contact your authorised Allied Telesyn distributor
or reseller.
If a new software release file is successfully loaded and installed, but the Con-
figuration and Management Wizard resource file fails to load or install success-
fully, the router will still run correctly, but the appearance of the Wizard pages
may be affected.
■
Run the software. Try again later to download the new Configuration and
Management Wizard resource file.
■
If the problem persists, contact your authorised Allied Telesyn distributor
or reseller.
If a new software release file fails to load or install correctly the router software
still needs to be upgraded.
■
Try again later.
■
If the problem persists, contact your authorised Allied Telesyn distributor
or reseller.