User guide
Table Of Contents
- Title Page
- About
- Contents
- Introduction
- Installing the AR100 Series Internet Router
- Getting Connected
- About Web Access to the AR100
- Configuring for the First Time
- Configuring for a Leased Line
- Changing Your Configuration
- Using Telephony Services
- Accessing Router Utilities
- Troubleshooting
- Safety and Statutory Information
Troubleshooting 10-13
Connection test fails
This section describes the most likely causes of any test connection failures that
may arise when you click Test Connections in the Configuration Wizard or in
the AR100 Main Menu page (Figure 9-1). For more detailed explanations and
troubleshooting tests see “Advanced ISDN troubleshooting” on page 10-18.
ISDN Status
The ISDN status tests check that there is a connection to the ISDN network.
ISDN port check: Not Active
The ISDN port is not active. There is no signalling level connection to the ISDN
network. This may have be due to:
■
A failure in the physical connection between the router and the ISDN net-
work. Make sure the ISDN port on the router is connected to the ISDN
service as shown in the Start Here Guide. Check the ISDN cable. Try another
cable if you have one.
■
A failure in the ISDN network. Contact your ISDN service provider.
■
A failure in the router. Contact your authorised Allied Telesyn distributor
or reseller.
The ISDN Active LED on the front of the router lights when there is a connec-
tion to the ISDN service.
ISDN link check: Not Active
The ISDN link is not active for making calls. The router has failed to establish a
logical connection to the ISDN switch using LAPD. Contact your ISDN service
provider.
Internet Connection
The Internet connection tests check that your router can connect to your ISP.
Test ISDN call setup by making an ISDN call to ISP: Failed
The router failed to make an ISDN call to the ISP. This may be due to:
■
The router is configured with the wrong ISDN directory number for the
ISP. Make sure that the correct ISDN number for your ISP is entered in the
Internet Connection page.
■
The ISP is busy or unavailable. Try again later, and if the problem persists,
contact your ISP.
■
There is congestion or a fault in the ISDN network. Try again later, and if
the problem persists, contact your ISDN service provider.
Test PPP connection to ISP: Failed
The router failed to make a PPP connection to the ISP. This may be due to:
■
There is an error in the configuration of either your router or the ISP’s
router. Contact your ISP.