User guide

Troubleshooting 10-11
No access to remote office
If you cannot log in to your remote office, the cause may be one of the
following.
■
The ISDN number, username or password for logging in to your remote
office are wrong. Check the ISDN number, username and password on the
Inter-Office Connection page (Figure 7-6). Check spelling, and the use of
upper and lower case letters.
If your ISP username and password are accepted, but you are unable to access
the remote office network, the problem could be with either your router config-
uration or the configuration at the remote office.
■
Check the configuration of your Inter-Office connection.
If you are in North America, make sure the router is configured with the
correct channel speed (56K or 64K) for your Internet connection.
If you have both Internet and an inter-office connections, make sure that
you have the correct IP address ranges and masks for access to the IP net-
works at the remote office.
See “Changing an inter-office connection” on page 7-10.
■
Contact the network administrator at the remote office.