Operation Manual

Preface
xii
Contacting ATI Technical Support
Problems? Questions can be directed to ATI’s Technical Support staff by:
❑ Telephone
❑ Bulletin board services
❑ Electronic mail via the Internet
❑ CompuServe forum
❑ World Wide Web
When you contact Technical Support, you should have the following
information available:
❑ Firmware Revision number
❑ Complete description of the problem including any observed errors
❑ Complete configuration information
❑ Serial number of your switch
❑ Power-up and/or diagnostic test codes, if any
Phone Numbers
Commercial telephone service is available Monday through Friday from 5:00
AM to 5:00 PM PST:
1-800-428-4835
(North America)
The fax number is:
206-481-3790
For telephone numbers outside of the United States and Canada, contact
your reseller or regional ATI office.
Bulletin Board
Services
A bulletin board is available. The number is:
206-483-7979
Modem settings for the bulletin board are: 8 bits; no parity; 1 stop bit.
The process is straightforward: Once the BBS is accessed, it requests that
you register either as a new user or as a current user. It then provides
instructions on the various features and functions available. This is followed
by a list and description of all available technical notes and files that can be
downloaded.
Internet Mail You can send electronic mail via the Internet to:
[e-mail]
CompuServe
Forum
ATI has a forum on CompuServe. You can reach us by typing
GO ALLIED
at
the CompuServe prompt (!).