User guide

Changing a Customer ID Installation Procedures
7-201
AlliedView NMS Administration Guide (Provisioning the iMG/RG)
7.10.10 Changing a Customer ID
7.10.10.1 Overview
Section 7.2.7 listed the naming conventions to follow for Customer IDs. To change a Customer ID, the administrator must
enter the changed ID for all three configuration areas (tabs) on the Triple Play Service Management form.
• Connection Type - Ether-like, ADSL, or ONU
• iMG/RG
• Vo i c e
All three are filled in the Service Management form.
Caution: The customer ID value must be filled in for all three areas before the form is closed, and the
value must be the same for all three areas. Otherwise, the value will not be propagated to all
three areas correctly.
7.10.10.2 Procedure
1. Bring up the Triple Service Management Form for the Customer ID. To do this, select and right click on View/Modify
Details with one of the following:
• The row with the current Customer ID from the Ports Inventory table.
• The row with the current Customer ID from the iMG/RG Inventory table
• The iMG/RG icon from the relevant IP Network MAP
2. Select the connection type tab, such as Ether-like Configuration -> General, and fill in the changed Customer ID.
3. Select the iMG/RG -> Mgmt. Info tab, and fill in the changed Customer ID.
4. Select the Voice Configuration - > protocol Info tab, and fill in the changed Customer ID.
Note: The customer ID is not on the CPE sub-tab for the Voice Configuration.
5. Click on the Modify button to make the changes take effect.
6. You can now close the Form.