User guide

Overview Customer Management
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AlliedView NMS Administration Guide (Configuring Network Services)
6.15 Customer Management
6.15.1 Overview
Provisioning services for customers usually involves setting the values of many parameters that vary depending on the type
of service customers have requested, the service features to be provided, and the components to be configured. The Network
Service applications available using the AlliedView NMS, such as Profiles and Quality of Service Policies, allow ports on
the devices to be configured efficiently and without errors. The Customer Management feature allows individual customers
to have their type of service configured, and incorporates these Network Service applications as well. This allows almost all
customer attributes for any service to be included on one form.
Moreover, once one customer has been provisioned, these same attributes can be carried over in provisioning new customers,
Finally, almost all attributes for a customer can be modified by selecting the View/Modify Customer Ports Form.
The following figure shows the options available. To access Customer Management, select Tools -> Customer Manage-
ment.
FIGURE 6-178 Accessing the Customer Management Options
6.15.2 Add New Triple Play Customer - Four Examples
The Provision New Triple Play Customer Form is used to provision on one form most of the attributes needed for one cus-
tomer.
Note: The fields of the Provision New Triple Play Customer Form are described in 5.6.3.
The form is divided into three main panels:
1. Video/Data Configuration
2. Voice Configuration
3. Derived Voice
Using this form is an efficient and error-free method to data fill a customer, and this becomes even more true when used in
conjunction with Profiles, explained in 6.10.
Figure 6-188 shows four example configurations for triple play