User guide

Provisioning the iMG/RG Installation Procedures
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AlliedView NMS Administration Guide
• If the iMG/RG is to be reconfigured where the same RGMgmt VLAN is used, the iMG/RG would not be set back to its
factory settings before re-provisioning, similar to 7.10.9.2.
• If the iMG/RG is to be reconfigured where a different RGMgmt VLAN is used, the iMG/RG would be set back to its
factory settings before re-provisioning, similar to 7.10.9.3.
7.10.10 Changing a Customer ID
7.10.10.1 Overview
Section 7.2.7 listed the naming conventions to follow for Customer IDs. To change a Customer ID, the administrator must
enter the changed ID for all three configuration areas (tabs) on the Triple Play Service Management form.
• Connection Type - Ether-like, ADSL, or ONU
• iMG/RG
• Voice
All three are filled in the Service Management form.
Caution: The customer ID value must be filled in for all three areas before the form is closed, and the value must be the same for all
three areas. Otherwise, the value will not be propagated to all three areas correctly.
7.10.10.2 Procedure
1. Bring up the Triple Service Management Form for the Customer ID. To do this, select and right click on View/Modify
Details with one of the following:
• The row with the current Customer ID from the Ports Inventory table.
• The row with the current Customer ID from the iMG/RG Inventory table
• The iMG/RG icon from the relevant IP Network MAP
2. Select the connection type tab, such as Ether-like Configuration -> General, and fill in the changed Customer ID.
3. Select the iMG/RG -> Mgmt. Info tab, and fill in the changed Customer ID.
4. Select the Voice Configuration - > protocol Info tab, and fill in the changed Customer ID.
Note: The customer ID is not on the CPE sub-tab for the Voice Configuration.
5. Click on the Modify button to make the changes take effect.
6. You can now close the Form.
7.10.11 iMG/RG Recovery
This procedure is used when the iMG/RG has gone into Recovery Mode. This could happen, for example, if during the middle
of an upgrade procedure the iMG/RG lost power and as a result went into Recovery mode.
Note: The iMG/RG will have a constant red light on when it has entered Recovery mode.
There are two procedures that can be used, depending on whether the existing RG is to be recovered or a new iMG.RG is
to be swapped.
7.10.11.1 Recover Existing iMG/RG
1. Add the Bootstrap VLAN to the subscriber’s iMAP port.
2. The iMG/RG should be able to contact a DHCP server and get an IP address
3. Using a tool called the Windows Loader, input the iMG/RG IP Address and the telnet password, default value “friend”.