Troubleshooting Electronic Control Washer and Dryer Troubleshooting Guide Model numbers in this manual are shown on Page 2. WASH RINSE SOAK SPIN PRICE TIME REMAINING INSERT COINS UNBALANCE DRYING DOOR OPEN COOL DOWN TIME REMAINING PRICE FABRICS AND TEMPERATURES NORMAL PERM PRESS DELICATES INSERT COINS HOT WARM PUSH START COLD C540I FABRICS AND TEMPERATURES NORMAL HIGH TEMP PERM PRESS MED TEMP START DELICATES LOW TEMP TUMBLE NO HEAT C541IE3A Part No.
WARNING • Failure to install, maintain, and/or operate this product according to the manufacturer’s instructions may result in conditions which can produce serious injury, death and/or property damage. • Do not repair or replace any part of the product or attempt any servicing unless specifically recommended or published in this Service Manual and that you understand and have the skills to carry out.
Model Identification Information in this manual is applicable to these washer and dryer models: WASHER MODELS DRYER MODELS EAJ920 EEC290 HDE607 SSE507 EAJ921 EEC591 HDE707 SSE517 EA2820 EEJ907 HDG509 SSE607 EA2821 EE2807 HDG609 SSE707 EA2920 EE2907 HDG709 SSE717 EA2921 EE3807 HFE507 SSG409 EA3820 EE3907 HFE707 SSG419 EA3821 EE5807 HFG509 SSG509 EA3920 EE5817 HFG709 SSG519 EA3921 EE5907 HSE517 SSG609 EC2921 EE5917 HSE617 SSG709 HWT521 EE6807 HSE7U17 SSG719 H
Table of Contents Model Identification............................................................................2 Section 1 Electronic Control Error Code Listing.............................................5 Section 2 Troubleshooting ..................................................................................7 Cannot Perform Infrared Communication ...................................................7 Coins Ignored When Entered.......................................................................
Section 1 Electronic Control Error Code Listing Listed below are some of the error codes that may appear on the Electronic Control. “E:00” General Error “E:01” Proximity Error Micro-wand IIIe is improperly aimed at Infrared communicator (angle or distance): Reaim Micro-wand IIIe.
Section 2 Troubleshooting CANNOT PERFORM INFRARED COMMUNICATION CANNOT PERFORM INFRARED COMMUNICATION ATTEMPT TO COMMUNICATE WITH THE ELECTRONIC CONTROL FROM THE MICRO-WAND. IS THERE ANY ACKNOWLEDGEMENT OF ANY KIND FROM THE ELECTRONIC CONTROL? NO AIM MICRO-WAND CLOSER AND TRY AGAIN. IS THERE ANY CONTROL RESPONSE? NO CHECK THE FOLLOWING: – LOW BATTERY ON MICRO-WAND. – IS THE (IR) ON THE CONTROL COVERED OR BLOCKED? – IF NEEDED, REPLACE ELECTRONIC CONTROL BOARD.
Section 2 TROUBLESHOOTING COINS IGNORED WHEN ENTERED COINS IGNORED WHEN ENTERED START COIN DROP DIAGNOSTIC TEST. ENTER SEVERAL COINS DOES THE ELECTRONIC CONTROL DISPLAY COIN COUNTER INCREMENT PROPERLY? YES MAKE SURE THE CONTROL IS RESET PROPERLY AND PROMPTING FOR A VEND. NOTE: IN THIS SECTION, BRING THE CONTROL OUT OF THE DIAGNOSTIC MODE. ALSO, MAKE SURE THE CONTROL IS NOT IN A FREE VEND MODE.
TROUBLESHOOTING WASHER Section 2 ELECTRONIC CONTROL HAS NO VISIBLE DISPLAY ELECTRONIC CONTROL HAS NO VISIBLE DISPLAY – – WASHER THE ELECTRONIC CONTROL HAS NO LED OR VFD FUNCTIONING ON THE CONTROL BOARD. IS THE POWER CORD PLUGGED IN? NO PLUG ELECTRONIC CONTROL UNIT INTO ELECTRICAL OUTLET. YES OPEN CONTROL PANEL IS THERE VOLTAGE AT "FS1" BLACK TO "FS2" WHITE? YES NO DISCONNECT POWER AND CHECK FOR BROKEN, LOOSE, OR INCORRECT WIRING FROM THE ELECTRICAL OUTLET TO THE ELECTRONIC CONTROL.
DRYER Section 2 TROUBLESHOOTING ELECTRONIC CONTROL HAS NO VISIBLE DISPLAY ELECTRONIC CONTROL HAS NO VISIBLE DISPLAY – – DRYER THE ELECTRONIC CONTROL HAS NO LED OR VFD FUNCTIONING ON THE CONTROL BOARD. IS THE POWER CORD PLUGGED IN? NO PLUG ELECTRONIC UNIT INTO ELECTRICAL OUTLET. YES OPEN CONTROL PANEL IS THERE VOLTAGE AT "H4-2" BLACK TO "H4-3" WHITE? YES NO DISCONNECT POWER AND CHECK FOR BROKEN, LOOSE, OR INCORRECT WIRING FROM THE ELECTRICAL OUTLET TO THE ELECTRONIC CONTROL.
WASHER Section 2 TROUBLESHOOTING NO FILL ANALYSIS NO FILL ANALYSIS WASHER IS NOT FILLING. (#) NUMBERS NEXT TO VOLTAGE CHECKS CORRESPOND TO THE LOCATIONS MARKED ON THE WIRING SCHEMATIC. (1) IS THE DISPLAY ON? ARE THE WATER LINES TURNED ON? YES NO IS THE COIN COUNTER COUNTING DOWN AS COINS ARE ENTERED IN THE DROP? YES NO YES NO TURN ON WATER. (3) CHECK VOLTAGE AT THE PRESSURE SWITCH "1"PNK/BLU AND TO "H3-3", IS THERE VOLTAGE? REPLACE INOPERATIVE COIN DROP.
WASHER Section 2 TROUBLESHOOTING 4 2 1 5 L1 N 120 VOLTS A.C. 60 HZ. LID AND UNBALANCE SWITCH PRESSURE SWITCH 3 1 2 H3-1 H3-1 ELECTRONIC CONTROL N COLD FS-2 PRESSURE SWITCH AND WATER CIRCUIT FS-1 L1 MIXING VALVE K1 COLD HOT LID SWITCH SENSE.
WASHER Section 2 TROUBLESHOOTING NO MOTOR RUN — AGITATE ANALYSIS NO MOTOR RUN – – AGITATE ANALYSIS THE WASH TUB HAS BEEN FILLED AND THERE IS NO MOTOR RUN FOR AGITATE. (#) NUMBERS NEXT TO VOLTAGE CHECKS CORRESPOND TO THE LOCATIONS MARKED ON THE WIRING SCHEMATIC. NOTE: ALL CHECKS IN THIS FLOW CHART ARE BASED ON THE ASSUMPTION A HIGH SPEED AGITATE AND SPIN CYCLE HAVE BEEN SELECTED. IS THE WASHER LID CLOSED? NO CLOSE WASHER LID.
WASHER Section 2 TROUBLESHOOTING L1 N 120 VOLTS A.C. 60 HZ. LID AND UNBALANCE SWITCH PRESSURE SWITCH 3 1 2 H3-1 ELECTRONIC CONTROL 1 N COLD FS-2 PRESSURE SWITCH AND WATER CIRCUIT FS-1 L1 MIXING VALVE K1 COLD HOT LID SWITCH SENSE.
WASHER Section 2 TROUBLESHOOTING NO MOTOR RUN — SPIN ANALYSIS NO MOTOR RUN – – SPIN ANALYSIS (#) NUMBERS NEXT TO VOLTAGE CHECKS CORRESPOND TO THE LOCATIONS MARKED ON THE WIRING SCHEMATIC. THE WASHER WILL NOT SPIN. NOTE: ALL CHECKS IN THIS FLOW CHART ARE BASED ON THE ASSUMPTION A HIGH SPEED AGITATE AND SPIN CYCLE HAVE BEEN SELECTED. IS THE "UNBALANCE" INDICATOR FLASHING ON THE ELECTRONCI CONTROL? YES 2) CHECK LID/UNBALANCE SWITCH CORRECT WIRING. 3) POSSIBLE THERMAL OVERLOAD ON MOTOR.
WASHER Section 2 TROUBLESHOOTING L1 N 120 VOLTS A.C. 60 HZ. LID AND UNBALANCE SWITCH PRESSURE SWITCH 3 1 2 H3-1 ELECTRONIC CONTROL 1 N COLD FS-2 PRESSURE SWITCH AND WATER CIRCUIT FS-1 L1 MIXING VALVE K1 COLD HOT LID SWITCH SENSE.
WASHER Section 2 TROUBLESHOOTING OVERFLOW ANALYSIS OVER FLOW ANALYSIS WASHER HAS OVERFLOWED. OPEN CONTROL PANEL (#) NUMBERS NEXT TO VOLTAGE CHECKS CORRESPOND TO THE LOCATIONS MARKED ON THE WIRING SCHEMATIC. (1) CHECK VOLTAGE AT PRESSURE SWITCH BLU/WHT "2" TO "H3-3" WHEN WASH TUB IS FULL, IS THERE VOLTAGE? NO YES AFTER CHECKING FOR CORRECT WIRING, REPLACE PRESSURE SWITCH OR PRESSURE HOSE. NOTE: THE DIAPHRAGMS ON THE MIXING VALVE MAY LOCK OPEN.
WASHER Section 2 TROUBLESHOOTING 1 L1 N 120 VOLTS A.C. 60 HZ. LID AND UNBALANCE SWITCH PRESSURE SWITCH 3 1 2 H3-1 ELECTRONIC CONTROL N COLD FS-2 PRESSURE SWITCH AND WATER CIRCUIT FS-1 L1 MIXING VALVE K1 COLD HOT LID SWITCH SENSE.
GAS DRYER Section 2 TROUBLESHOOTING NO MOTOR RUN — “DOOR OPEN” ANALYSIS NO MOTOR RUN – – "DOOR OPEN" ANALYSIS LINE VOLTAGE TO ELECTRONIC CONTROL BOARD. (#) NUMBERS NEXT TO VOLTAGE CHECKS CORRESPOND TO THE LOCATIONS MARKED ON THE WIRING SCHEMATIC. YES DISPLAY ON. IS THE COIN COUNTER COUNTING DOWN AS COINS ARE ENTERED IN THE DROP? NO IS THE "DOOR OPEN" FLASHING? YES YES CLOSE DOOR. STILL FLASHING NO NO (1) OPEN CONTROL-VOLTAGE CHECK. GREY "H4-6" TO "H4-3". CHECK MAIN POWER TO DRYER.
TROUBLESHOOTING GAS DRYER Section 2 1 L1 N 3 (NC) H4-6 DOOR SWITCH 2 (NC) H4-1 1 (COM) 120VAC 60 HZ FS-1 H4-3 DOOR SENSING CIRCUIT ALLOWS CONTROL TO TURN ON MOTOR RELAY "K1" ONLY WHEN DOOR IS CLOSED AND GO PAD PRESSED H4-2 H4-5 LIMIT RELAY "K2" H6-1 H6-2 FS-2 SECONDARY COIL RELAY "K1" SENSOR HOLDING COIL H4-4 H2-3 H2-2 H2-1 H2-5 H2-6 AVAILABLE OUTPUT TRANSISTOR IS "OFF" WHEN MACHINE IS RUNNING H2-4 AUDIT CONTROL CIRCUIT BOOSTER COIL TEMPERATURE REGULATING CIRCUIT CONTROLS HEAT
GAS DRYER Section 2 TROUBLESHOOTING NO MOTOR RUN — “PUSH START” ANALYSIS NO MOTOR RUN – – "PUSH START" ANALYSIS "PUSH START" IS FLASHING AND THERE IS NO MOTOR RUN ON THE DRYER. (#) NUMBERS NEXT TO VOLTAGE CHECKS CORRESPOND TO THE LOCATIONS MARKED ON THE WIRING SCHEMATIC. GO THROUGH THE FOLLOWING CHECKS: DOES COLON FLASH AND "PUSH START" GO OFF? DOES DRYING OR COOL DOWN DISPLAY ON THE ELECTRONIC CONTROL? NOTE: THIS TEST IS BASED ON THE ASSUMPTION THAT THE "START" BUTTON HAS BEEN PRESSED.
TROUBLESHOOTING GAS DRYER Section 2 1 L1 N 3 (NC) H4-6 DOOR SWITCH 2 (NC) H4-1 1 (COM) 120VAC 60 HZ FS-1 H4-3 DOOR SENSING CIRCUIT ALLOWS CONTROL TO TURN ON MOTOR RELAY "K1" ONLY WHEN DOOR IS CLOSED AND GO PAD PRESSED H4-2 H4-5 LIMIT RELAY "K2" H6-1 H6-2 FS-2 SECONDARY COIL RELAY "K1" SENSOR HOLDING COIL H4-4 H2-3 H2-2 H2-1 H2-5 H2-6 AVAILABLE OUTPUT TRANSISTOR IS "OFF" WHEN MACHINE IS RUNNING H2-4 AUDIT CONTROL CIRCUIT BOOSTER COIL TEMPERATURE REGULATING CIRCUIT CONTROLS HEAT
GAS DRYER Section 2 TROUBLESHOOTING NO HEAT ANALYSIS NO HEAT ANALYSIS DURING OPERATION AN "OP" OR "SH" MAY BE DISPLAYED. IF "SH" OR "OP" APPEAR, DO THE FOLLOWING CHECKS: THIS INDICATES AN OPEN OR SHORTED THERMISTOR. USE DIAGNOSTIC TEST "DRYER ON TEMPERATURE TEST". DOES THE THERMISTOR TEMPERATURE CHECK OUT ACCORDING TO THE DIAGNOSTIC TEST? YES NO – REPLACE THERMISTOR.
TROUBLESHOOTING GAS DRYER Section 2 1 2 L1 N 3 (NC) 3 H4-6 DOOR SWITCH 120VAC 60 HZ 2 (NC) H4-1 1 (COM) FS-1 H4-3 DOOR SENSING CIRCUIT ALLOWS CONTROL TO TURN ON MOTOR RELAY "K1" ONLY WHEN DOOR IS CLOSED AND GO PAD PRESSED H4-2 H4-5 LIMIT RELAY "K2" H6-1 H6-2 FS-2 SECONDARY COIL RELAY "K1" SENSOR H4-4 H2-3 H2-2 H2-1 H2-5 H2-6 AVAILABLE OUTPUT TRANSISTOR IS "OFF" WHEN MACHINE IS RUNNING H2-4 AUDIT CONTROL CIRCUIT TEMPERATURE REGULATING CIRCUIT CONTROLS HEAT RELAY "K2" H3-1 HOLDI
ELECTRIC DRYER Section 2 TROUBLESHOOTING NO MOTOR RUN — “DOOR OPEN” ANALYSIS NO MOTOR RUN – – "DOOR OPEN" ANALYSIS LINE VOLTAGE TO ELECTRONIC CONTROL BOARD. YES DISPLAY ON. IS THE COIN COUNTER COUNTING DOWN AS COINS ARE ENTERED IN THE DROP? IS THE "DOOR OPEN" FLASHING? YES YES CLOSE DOOR. STILL FLASHING (1) NO NO OPEN CONTROL-VOLTAGE CHECK. NO GREY "H4-6" TO "H4-3". GREY "H4-1" TO "H4-3". CHECK MAIN POWER TO DRYER.
TROUBLESHOOTING ELECTRIC DRYER Section 2 1 L1 L2 208VAC OR 240VAC N 120VAC 3 (NC) H4-6 DOOR SWITCH 2 (NC) H4-1 1 (COM) FS-1 H4-3 DOOR SENSING CIRCUIT ALLOWS CONTROL TO TURN ON MOTOR RELAY "K1" ONLY WHEN DOOR IS CLOSED AND GO PAD PRESSED H4-2 H4-5 HEATING ELEMENT THERMAL FUSE RELAY "K2" H6-1 LIMIT H6-2 FS-2 RELAY "K1" H4-4 H2-3 H2-2 H2-1 H2-5 H2-6 AVAILABLE OUTPUT TRANSISTOR IS "OFF" WHEN MACHINE IS RUNNING H2-4 AUDIT CONTROL CIRCUIT TEMPERATURE REGULATING CIRCUIT CONTROLS HEAT
ELECTRIC DRYER Section 2 TROUBLESHOOTING NO MOTOR RUN — “PUSH START” ANALYSIS NO MOTOR RUN – – "PUSH START" ANALYSIS "PUSH START" IS FLASHING AND THERE IS NO MOTOR RUN ON THE DRYER. GO THROUGH THE FOLLOWING CHECKS: DOES COLON FLASH AND "PUSH START" NO GO OFF? DOES DRYING OR COOL DOWN DISPLAY ON THE EC CONTROL? NOTE: THIS TEST IS BASED ON THE ASSUMPTION THAT THE "START" BUTTON HAS BEEN PRESSED. REPLACE ELECTRONIC CONTROL BOARD.
TROUBLESHOOTING ELECTRIC DRYER Section 2 1 L1 L2 208VAC OR 240VAC N 120VAC 3 (NC) H4-6 DOOR SWITCH 2 (NC) H4-1 1 (COM) FS-1 H4-3 DOOR SENSING CIRCUIT ALLOWS CONTROL TO TURN ON MOTOR RELAY "K1" ONLY WHEN DOOR IS CLOSED AND GO PAD PRESSED H4-2 H4-5 HEATING ELEMENT THERMAL FUSE RELAY "K2" H6-1 LIMIT H6-2 FS-2 RELAY "K1" H4-4 H2-3 H2-2 H2-1 H2-5 H2-6 AVAILABLE OUTPUT TRANSISTOR IS "OFF" WHEN MACHINE IS RUNNING H2-4 AUDIT CONTROL CIRCUIT TEMPERATURE REGULATING CIRCUIT CONTROLS HEAT
ELECTRIC DRYER Section 2 TROUBLESHOOTING NO HEAT ANALYSIS NO HEAT ANALYSIS DURING OPERATION AN "OP" OR "SH" MAY BE DISPLAYED. IF "SH" OR "OP" APPEAR, DO THE FOLLOWING CHECKS: THIS INDICATES AN OPEN OR SHORTED THERMISTOR. – CHECK WIRING AT THERMISTOR. USE DIAGNOSTIC TEST "DRYER ON TEMPERATURE TEST". – REPLACE THERMISTOR.
TROUBLESHOOTING ELECTRIC DRYER Section 2 1 3 2 L1 L2 208VAC OR 240VAC N 120VAC 3 (NC) H4-6 DOOR SWITCH 2 (NC) H4-1 1 (COM) FS-1 H4-3 DOOR SENSING CIRCUIT ALLOWS CONTROL TO TURN ON MOTOR RELAY "K1" ONLY WHEN DOOR IS CLOSED AND GO PAD PRESSED H4-2 H4-5 HEATING ELEMENT THERMAL FUSE RELAY "K2" H6-1 LIMIT H6-2 FS-2 RELAY "K1" H4-4 H2-3 H2-2 H2-1 H2-5 H2-6 AVAILABLE OUTPUT TRANSISTOR IS "OFF" WHEN MACHINE IS RUNNING H2-4 AUDIT CONTROL CIRCUIT TEMPERATURE REGULATING CIRCUIT CONTROLS H
WASHER Section 2 TROUBLESHOOTING AUDIT SWITCH FUNCTION ANALYSIS NOTE: USUALLY REVIEW TWO CONSECUTIVE AUDIT REPORTS BEFORE SENDING SERVICE PERSONNEL TO INVESTIGATE. REMEMBER, THE AUDIT SYSTEM MAY BE DETECTING TAMPERING OF THE EC UNIT. INCORRECT AUDIT COUNTS: COIN DROP. SERVICE DOOR. COIN VAULT. CYCLE. IN AUDIT REPORT ANALYSIS, THE EC COMPUTER OPERATOR WILL HAVE TO DETERMINE, FROM THE AUDIT REPORTS, WHAT THE SERVICER SHOULD EXAMINE ON THE EC UNITS.
TROUBLESHOOTING DRYER Section 2 AUDIT SWITCH FUNCTION ANALYSIS NOTE: USUALLY REVIEW TWO CONSECUTIVE AUDIT REPORTS BEFORE SENDING SERVICE PERSONNEL TO INVESTIGATE. REMEMBER, THE AUDIT SYSTEM MAY BE DETECTING TAMPERING OF THE EC UNIT. INCORRECT AUDIT COUNTS: COIN DROP. SERVICE DOOR. COIN VAULT. CYCLE. IN AUDIT REPORT ANALYSIS, THE EC COMPUTER OPERATOR WILL HAVE TO DETERMINE, FROM THE AUDIT REPORTS, WHAT THE SERVICER SHOULD EXAMINE ON THE EC UNITS.
