User Guide

Table Of Contents

12 • Schlage • XE360 Locks user guide

Troubleshooting

Problem Solution

Manual commissioning failed. When commissioning fails, the lock will revert to FDR mode. Press and

release the mode switch again to restart the process.

• Conﬁrm that bluetooth is enabled on the mobile device.

• Conﬁrm that the mobile device is not currently connected to another

device.

• Conﬁrm that the lock is displaying steady

blue LED. If not, restart the

process by pressing and releasing the mode switch.

DPS not responding • Cycle power on the lock and try diagnostics again.

• If cycle of power does not work, remove lock from door, disconnect power

and verify DPS cable is not pinched or has become disconnected. If that

is the case, reconnect and proceed to re-install then repeat diagnostics.

REX not responding • Cycle power on the lock and try diagnostics again.

• If cycle of power does not work, remove lock from door, disconnect power

and verify REX Switch cable is not pinched or has become disconnected.

If that is the case, reconnect and proceed to re-install then repeat

diagnostics.

Factory default reset

1. Remove lock cover.

2. Press and hold button for seven (7) seconds, until light turns

red.

3. Initiate FDR:

• To perform FDR on the lock, press the button one (1) time. Lock will blink red two (2) times and beep two (2) times.

• To perform FDR on the reader, press the button two (2) times. Lock will blink

red three (3) times and beep three (3)

times.

4. Wait for one (1) long

green light and one (1) long beep to conﬁrm successful FDR.

• FDR was not successful if lock blinks red two (2) times and beeps two (2) times.