User Guide

10 • Schlage • XE360 Locks user guide
Diagnostics and Troubleshooting
Troubleshooting
Problem Solution
Manual commissioning failed. When commissioning fails, the lock will revert to FDR mode. Press and
release the mode switch again to restart the process.
• Confirm that bluetooth is enabled on the mobile device.
• Confirm that the mobile device is not currently connected to another
device.
• Confirm that the lock is displaying steady
blue LED. If not, restart the
process by pressing and releasing the mode switch.
During commissioning, the blue light went out. • The lock will advertise for two (2) minutes. If commissioning is not
initiated within that time, the lock will stop advertising. Press and release
the mode switch to restart advertising.
DPS not responding • Cycle power on the lock and try diagnostics again.
• If cycle of power does not work, remove lock from door, disconnect power
and verify DPS cable is not pinched or has become disconnected. If that
is the case, reconnect and proceed to re-install then repeat diagnostics.
REX not responding • Cycle power on the lock and try diagnostics again.
• If cycle of power does not work, remove lock from door, disconnect power
and verify REX Switch cable is not pinched or has become disconnected.
If that is the case, reconnect and proceed to re-install then repeat
diagnostics.
Glossary and acronymns
Term Definition
Advertising the lock state in which the lock is sending out a bluetooth signal so that it may be commissioned. Once
initiated, the lock will advertise for tow (2) minutes.
Commissioning adding the lock into the access control system
FDR Factory default reset
FDR mode the lock state in which the lock is set to factory settings
DP door position switch
REX request for exit
Lock indicators
Function Actions Lights Beeps
Initialization complete 3 green short —
Valid credential presented Lock unlock 1
green 1
Factory default reset (FDR) Mode activated red on 1
Timeout 2 red long 2
Lock FDR initiated 2 red short 2
Reader FDR initiated 3
red short 3
In progress solid red —
Not successful 2 red long 2
Successful 1
green long 1 long