Installation manual

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MAINTENANCE LOG
Type ____________ No. ____________ First Used on (date) ____________
Dust Canister
Emptied or
Dust Bag
Replaced
Filter
Cleaned
Filter
Replaced
Dust Canister
Emptied or Dust
Bag Replaced
Filter
Cleaned
Filter
Replaced
Suitable documents include, for example, a receipt or a despatch or consignment note. The document
must include the delivery time, the type of equipment to be repaired and the serial number.
When the customer makes the repair request, they should, together with the authorised Allaway service
centre, agree in advance on the contents of the warranty, any charges, whether the equipment should
be repaired on site or at the service centre, and whether the customer should take measures because
of the fault found in the product.
Primarily, customers themselves should bring the equipment to the authorised service centre. A separate
agreement should be made with the service centre on delivering or picking up the equipment for service
and on returning it.
If the authorised service centre has not started repairing the product within ve working days of receiving
the repair request, this can be reported directly to the warrantor, unless an extended delivery time has
been agreed on with the authorised service centre.
If the customer and the authorised service centre disagree on the interpretation of these warranty terms
or if the customer is not satised with the repair, the customer can contact the warrantor directly.
The warranty of the equipment repaired under warranty will continue until the end of the original
warranty period.
CHARGES DURING WARRANTY PERIOD
The authorised service centre will not charge the customer for parts repaired or changed under warranty,
for repair work, for transportation necessary in order to repair the product or for their travel costs.
However, in order for this to apply:
- faulty parts must be handed over to the authorised service centre;
- the repair work usually starts within ve working days and is completed during normal working hours.
If repairs are to be made more urgently or out of hours, the authorised service centre is entitled
to charge the customer for the additional costs, provided that the customer has been informed of
the charge basis in advance;
- the necessary transportation or service travel costs of the authorised service centre for the purpose
of repairing a product that is difcult to carry will be free of charge if a service car or a normal,
scheduled public service vehicle is used (however, water, air and snow vehicles are not considered
public service vehicles). If this is not possible, the customer will be charged for the additional
costs;
- extraordinary costs of disconnecting and reconnecting the product will be charged separately.