User`s manual

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MELSEC

11 TROUBLESHOOTING

11.8 Information Needed when Calling with Inquiry

The following conditions and status must be reported when calling us with an inquiry

regarding a damaged board.

(1) Error state (be specific)

Example) The system does not start during the startup process after turning on

the power, displaying a "board Not response" message.

(2) PC manufacturer, PC name/model

(3) Main memory capacity, hard disk capacity, CPU model

(4) OS name : Windows

XP Professional, Windows

2000

Professional or other

(5) Position of installation slot, number of boards installed

(6) Use of optional boards made by other companies.

(7) When optional boards made by other companies are installed, have

the following items for each board available.

• Board model

• Board manufacturer

• Memory address (head address and occupied size)

• I/O address (head address and occupied size)

• IRQ number, DMA number

(8) Whether a comparison check in another PC has been done

(9) Switch setting

(10) Details of the CC-Link driver error registered in the event viewer

(for Windows

XP Professional, Windows

2000 Professional,

Windows NT

Workstation 4.0) or the error viewer (for Windows

95, Windows

98)