Getting Started Guide TABLE OF CONTENTS PC*MILER CONTACT OPTIONS .......................................................... 1 SYSTEM REQUIREMENTS ................................................................ 1 GENERAL LICENSING INFORMATION ................................................... 3 INSTALLATION ............................................................................. 3 Important Notes ..........................................................................................................
PC*MILER CONTACT OPTIONS PC*MILER SALES TECHNICAL SUPPORT Phone: Phone: Fax: Email: Web Site: Hours: 800-377-6453, ext 1 609-683-0220 (Outside the U.S.) Fax: 609-252-8108 Email: sales@pcmiler.com Web Site: www.pcmiler.com Address: ALK Technologies, Inc. 457 North Harrison Street Princeton, NJ 08540 USA 609-683-0220, ext 2 609-252-8108 pcmsupport@alk.com www.pcmiler.
• Internet Connection for License Activation (manual activation also available) and to access PC*MILER|Fuel Optimization, RouteSync™, and to access certain PC*MILER|Traffic features and satellite imagery • Email Address for License Activation (manual license activation also available) PC*MILER: • PC*MILER – 2.
CICS REQUIREMENTS Because PC*MILER-CICS employs a distributed processing solution, the following additional hardware is required to run the software: • A dedicated PC with a high-end Pentium processor (1.5-2 GHz or greater) • 512 MB of RAM (minimum) • Communication software from Quotium Technologies (formerly ICOM Informatics) called Winsurf+ can be found at www.Quotium.com UNIX AND LINUX REQUIREMENTS Contact PC*MILER Technical Support for more information.
end-user can save their own option settings or can share option settings that are stored on the server. Citrix/Terminal Services Installations PC*MILER can be installed onto a Citrix Server or into a Terminal Services environment, if you have purchased a license to do so. Each end-user must have a license to gain access to PC*MILER. Trial Installation A trial installation is a 15-day license to access PC*MILER’s features and data.
BEFORE INSTALLING, please double-check that the emailed Product Key Code(s) lists all purchased components. For example, the code shown below unlocks the following components: PC*MILER|BatchPro, RouteSync, PC*MILER|Tolls, and PC*MILER|Streets.
STEP 5B. Below the list of products in the Select Features dialog box, you will see a Destination Folder that defines where all components will be installed. To install to the default directory (recommended), do not make any changes and click Next. If you decide to install to a location other than the default, click Browse to select a directory. Be sure to add “Pmw270” (or “Pmw271”) to the end of the new path. For example: C:\PCMILER\Pmw270.
Internet connection or email address, please contact Technical Support during business hours for assistance. 10. When prompted, enter a valid email address. If you are installing RouteSync, you will also need to enter an alphanumeric password of your choosing and then enter it again to confirm. (Record this password and keep it handy, as you will be asked to enter it again when you use RouteSync for the first time in PC*MILER.) Click Next to continue. 11.
2. Enter the PC*MILER|Traffic Upgrade product key that was emailed to you from alkservices@alk.com and click Next to continue. 3. You will see “Welcome to PC*MILER” at the top of the License Status window. Click Next to continue. 4. When prompted, enter your email address then click Next to continue. If RouteSync was installed with PC*MILER, you will also need to enter the password you used to set up the RouteSync account. 5.
1. First start Windows and create a new folder on the server called pmw270 (or pmw271). Right-click on this folder and select Properties > Sharing, then click Permissions and give Full Control to everyone. (If full control is an issue, you can reduce your selection to Change and Read after activating the installation.) Click Apply, then OK to continue. NOTE: Do not attempt to use a mapped drive during Step 9. 2.
7. Next, a dialog box will open confirming the Multi-User Install. Choose Yes to continue. To switch to a single-user or local install, please contact Technical Support. An additional screen will open verifying the install location. Please verify that the newly created shared directory on the server has been chosen. Make corrections where necessary. If no corrections are needed, click Next to continue.
. When the installation is complete, you will be prompted to view the ReadMe.txt and to activate your license. Leave these boxes checked and click Finish to proceed. When the ReadMe opens, review the information presented then close the window when finished. NOTE: ALK provides a 15-day temporary license prior to completing the activation process. If you make a second attempt to install on the same computer, you will lose this 15-day temporary license.
to the designated folder (follow the instructions in the email), you will only have a single-user installation. • If LICENSED is NOT in the Status field of the License Status window, please activate your license with the new activation code listed in the email to complete your product activation. To do so, click Activate, then check the Activate Manually box and click Next. In the Enter Activation Code field, enter the activation code from the email.
NOTE: Before installing, please double-check that the emailed Product Key Code(s) lists all purchased components. For example, the code shown below unlocks the following components: PC*MILER|BatchPro, PC*MILER|Tolls, RouteSync and PC*MILER|Streets.
STEP 8B. Below the list of products in the Select Features dialog box, you will see a Destination Folder that defines where all components will be installed on the computer that you are installing to. To install to the default directory (recommended), do not make any changes and click Next. If you decide to install to a location other than the default, click Browse to select a directory. Be sure to add “Pmw270” (or “Pmw271”) to the end of the new path. For example: C:\Program Files\Pmw270.
13. When prompted, enter a valid email address. If you are installing RouteSync, you will also need to enter an alphanumeric password of your choosing and then enter it again to confirm. (Record this password and keep it handy, as you will be asked to enter it again when you use RouteSync for the first time in PC*MILER.) Click Next to continue. 14. When the activation process is complete, a message on the screen will say “License Activated Successfully”. Click Finish to continue.
When I try to activate PC*MILER, I get the error “UNC Path is required”. This error message occurs when a step is missed during the multi-user installation. The UNCPath.exe must be run from a workstation without errors in order for PC*MILER to identify the UNC Path. You must uninstall and reinstall to ensure this has been completed. If any error messages appear when running UNCPath.
In the Index tab, click on any index entry to see the related topics. Double-click on a related topic to open it. In the Search tab, type a word or phrase then click List Topics to find topics that contain that word or phrase. In the list of topics that displays, double-click a topic to navigate to it. USER’S GUIDE IN .PDF FORMAT To access the PC*MILER User’s Guide that was installed with PC*MILER, click the Windows Start menu and select Programs (or the equivalent option) > PCMILER 27 (or 27.
5. Keep the User Name and Company Name as is and click Next. 6. Replace the existing Product Key Code with the NEW Product Key Code and click Next to continue. 7. In the Select Components window, make sure all new and existing products are checked. IMPORTANT: Leave the checkmarks next to products that are already installed! If you remove the checkmarks, they will be uninstalled! Click Next. 8. Follow through with the rest of the installation. You must reactivate your license. 9.
Code on the provided Return Form. Click OK when finished. NOTE: The Deactivation Code is not automatically recorded. Please write down the code. 2. STEP 2A. Next, go to the Windows Start menu > Control Panel > Add/Remove Products (Windows 7 users go to the Start menu > Control Panel > Programs and Features) to uninstall all components of PC*MILER 27. STEP 2B. In the Add/Remove Products or Programs and Features window, highlight PC*MILER 27 (or PC*MILER 27.