Warranty Manual

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Warranty

Revised: July 10, 2018

This Limited Warranty and Returns Policy (“Limited Warranty”) applies to any AliveCor

product (the “Product”) and is given by AliveCor, Inc., to the individual or entity (the

“Owner”) who uses the Product which has been obtained from AliveCor or an AliveCor

authorized dealer. This Limited Warranty applies only within countries where the Kardia

app is available for customers to download and for customers located in such countries,

and is not transferable.

30-Day Return Policy

If you purchased the Product directly from AliveCor, then you may return the Product

within 30 days of receiving it. In order for a refund under this Returns Policy to be

granted, you must request a Return Merchandise Authorization (RMA) number from

AliveCor during the 30-day period following the date you received the Product from

AliveCor. You may request an RMA number by submitting a request at AliveCor

Customer Support

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. The Product must be received by AliveCor within 3 weeks from the

date on which the RMA was issued in order for you to receive a refund.

If the Product is returned to AliveCor in accordance with this Returns Policy, AliveCor

will credit the account you used to make the original purchase with the full purchase

price you paid for the Product and any applicable taxes minus any shipping and

handling charges you paid when you purchased the Product. You are responsible for

and must prepay all return shipping charges and you assume all risk of loss or damage

to the Product while in transit back to AliveCor.

The time to credit your account may vary, depending on processing time. Please allow

up to seven business days for AliveCor to credit the account used to make the original

purchase. If you received a damaged Product directly from AliveCor, please contact

AliveCor Customer Support

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Purchases through an Authorized Dealer: If you purchased the Product from an

AliveCor authorized retailer or distributor, please contact that retailer or distributor. You

must follow the return policy of that authorized retailer or distributor.

Manufacturer’s Limited Warranty

AliveCor warrants to the Owner that the Product will materially conform to its published

specifications and be free from defects in materials and workmanship under normal use

for a period that complies with applicable consumer regulations associated in the

country of purchase and commencing on the date of delivery (the “Warranty Period”).

Summary of content (4 pages)

PAGE 1
Warranty Revised: July 10, 2018 This Limited Warranty and Returns Policy (“Limited Warranty”) applies to any AliveCor product (the “Product”) and is given by AliveCor, Inc., to the individual or entity (the “Owner”) who uses the Product which has been obtained from AliveCor or an AliveCor authorized dealer. This Limited Warranty applies only within countries where the Kardia app is available for customers to download and for customers located in such countries, and is not transferable.
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If the Product proves defective during the Warranty Period, you must follow the instructions set out below for returning the Product, and AliveCor will replace the Product with a product that is the same or equivalent to the Product you purchased. A replacement Product assumes the remaining warranty of the original Product, or 30 days from the date of replacement, whichever is longer. AliveCor reserves the right to replace any discontinued Product with a new product of comparable value and function.
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tort or otherwise, including without limitation, and where permitted by applicable law, any implied conditions, warranties or other terms as to satisfactory quality or fitness for purpose.
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The jurisdiction applicable to you may not allow the limitations of liability or damages set forth in this Limited Warranty, in which case such limitations shall only apply to you to the extent permitted in such jurisdiction. This Limited Warranty is offered subject to AliveCor’s Terms of Service, which may change from time to time. You can find the latest version on our website at: https://www.alivecor.com/tos.