Instruction manual

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• Check the router and make sure that its setting allows it to access your
camera from the Internet.
The number of frames
transmitted are less than the
defined value.
• Congestion of the network or objects of the image may affect the number
of frames transmitted. The number of frames may be less than the
defined value when they are transmitted via a congested network.
• The number of frames transmitted may become less when multiple users
are viewing the video stream.
• The network hub might be another reason for this problem, especially
when multiple camera video streams are viewed simultaneously.
When the audit function is
activated, the video streaming
area becomes black or the
transmission becomes slower.
• When you connect your PC to the camera, no sufficient bandwidth is
available to support more frames with the current resolution of video
streams. Reduce the resolution to QCIF(176x144) or CIF (320x240) and
deactivate the audio function.
• The audio signal needs 32 to 64 kbps of your bandwidth. You can
deactivate the audio function to improve the image quality. Your Internet
service may have not sufficient bandwidth to support audio transmission.
Images cannot be transmitted
via e-mail or FTP.
• Make sure the IP address of the gateway and domain server (DNS) have
been defined correctly.
• Where FTP still fails, contact your ISP or network administrator to check
the FTP server.
I can't control the camera to
move up, down, right, left or to
the center or preset point.
• When communication to the camera stops, click "Refresh" on your IE
browser to refresh the transmission.
• It might be that other users are controlling the movement of the camera.
• The horizontal/vertical movement of the camera has reached its limit.
• The horizontal/vertical remote control option of the camera might have
been deselected.
I can't control the camera to
move up, down, right, or left
smoothly.
Delay might occur when you are accessing a video stream and remotely
moving the camera horizontally. Where significant delay is identified when
you move the camera horizontally or vertically deactivate the audio
streams and/or reduce the size of the video stream...
Camera Image Quality
Camera has a problem
focusing.
• The lens might be contaminated with dust, fingerprints, or other dirt. Use
a special cleaning cloth to clean the lens or adjust the focus manually.
• Focusing might be impossible in some cases. If the object is too close to
the lens, more it away from your camera.
Color of the video stream is
too deep or light.
• Please confirm that the image your are watching has the best quality.
Adjust the setting of your display card (color quality) to at least 16 bits
(24 bits or more are recommended).
• Incorrect camera video setting. You may need to adjust some
parameters, such as brightness, contrast, color, and saturation.
Video stream flashes.
• Incorrect power cord frequency may cause flashing of the image.
Confirm that your camera uses NTSC or PAL system.
• The image flashes if the objects are black. In this case, adjust the
illumination brighter around your camera.
This is noise problem during
transmission of the image.
Noise may be produced if you install your camera at a very dark place.
Adjust the illumination around your camera.
Others
How to reboot my camera?
If you only need to re-boot the system and don't want to change any
setting, enter the Setting page and select the Reboot option at the bottom
of the screen. The system will reboot automatically.
I can't replay recorded files.
Confirm that you have installed Microsoft®’s DirectX 9.0 or above and use
Windows Media Player 9 or above.