User Manual

Troubleshooting | 13
Problems Possible solutions
Mouse lights do not turn on 1. Press any button to wake the mouse
from sleep mode.
2. In wireless mode, ensure that the
battery has sucient battery power.
3. In wired mode, connect the
USB wireless dongle extension/
charging cable to another USB A
port. A notication may appear
indicating that the driver installation
is in progress. If so, wait until a
notication to appear indicating
that the driver installation is
complete before you use the
mouse.
4. In wireless mode, connect the
USB wireless dongle to another
USB A port. A notication may
appear indicating that the driver
installation is in progress. If so,
wait until a notication to appear
indicating that the driver installation
is complete before you use the
mouse.
5. Restart the computer.
Mouse is not running based on
the configuration selected in
the Alienware Command Center
(AWCC) application.
1. Ensure that the Alienware
Command Center (AWCC)
application is installed on your
computer.
2. Open the Alienware Command
Center (AWCC) application
and ensure that the selected
conguration is set up and saved.