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14. Frequently Asked Questions
• Why does my DVR make a beeping sound after booting?
There are a few reasons for the warning beep your DVR makes after booting.
1. There is no HDD present in the DVR.
2. The HDD has not been initialised.
3. The HDD is defective.
If you wish to use your DVR without any HDDs, you may disable this warning beep in
the Exception Settings menu (See Setting Exception).
• Why does the DVR seem unresponsive when operated with the IR remote control?
If your DVR seems unresponsive when using the IR remote and you have read through
the section Using the IR Remote Control, please check:
1. Check that the batteries are installed correctly in the remote, making sure that the
polarities of the batteries are not reversed.
2. Make sure the batteries are fresh and are not out of power.
3. Make sure the remote has not been tampered with.
4. Check around and make sure there are no fluorescent lamps in use.
• Why does the PTZ seem unresponsive?
If the PTZ seem unresponsive, please check:
1. Check that the RS485 cable is properly connected to the T+ and T- connections.
2. Check that the PTZ protocol set in the menu agrees with the PTZ camera.
3. Check that the PTZ data transfer speed in the menu agrees with the PTZ camera.
4. Check that the PTZ address is in the menu agrees with the PTZ camera.
• Why is there no video recorded after setting the motion detection?
If there is no recorded video after setting the motion detection, please check:
1. Check that the recording schedule is setup correctly by following the steps listed in
Scheduling a Recording.
2. Check that the motion detection area is configured correctly (See Setting Up Motion
Detection).
3. Make sure that channels are being triggered for motion detection (See Setting Up
Motion Detection).
• Why doesn’t the DVR detect my USB export device for exporting recorded files?
There’s a chance that the DVR and your USB device are not compatible.
• My DVR is in Live Preview mode and the menu will not come up. It does not
respond to the mouse, front panel, remote or keyboard.
Your DVR may be in auxiliary mode. This occurs when the MAIN/SPOT button is
pushed on the front panel. To return to the previous mode of operation, press the MAIN/
SPOT button again.
Intelligent Security and Fire Ltd