User guide

Appendix
Client Call Recorder Installation and User Guide 53
Appendix
Legality of Call Recording
Country and Regional
Laws Govern
The legality of recording calls depends on where you live or work. Usually
calls may be recorded legally either by single-party or two-party consent.
This means it is often illegal for you to record calls between two other
parties if neither party knows that the call is being recorded. In Canada, a
recording is generally legal if at least one party on the call knows the call is
being recorded. In the USA, this varies from State to State.
Legal Advice Algo does not advise on the legality of recording nor take responsibility for
regulations that vary by location and may change with time. Information
abounds on the internet from multiple sources and several websites (such
as www.rcfp.org/taping) offer up-to-date information by location and
include legislative language for your area. It’s also a good idea to consult
your lawyer.
A Helpful Precaution:
Ask Permission!
If legality is a concern, or two-party consent is required, then we
recommend manually saving your calls. At any moment during a call, you
can notify the other party that you wish to record the conversation and ask
for their permission. If they comply, you can then press the Save Hot Key
which will tell Client Call Recorder to save the entire conversation.
Firewall Issues
Client Call Recorder processes employ TCP/IP (Internet) technology to
communicate with each other. Although this communication only occurs
within the computer/machine boundary, some third party firewall software
might inaccurately flag that these processes want to access the internet. In
these cases, simply allow these processes:
• ECCR_Admin.exe
• ECCR_Agent.exe
• ECCR_CallSentry.exe
• ECCR_4102Recorder.exe
• ECCR_4105Recorder.exe
• ECCR_5006Recorder.exe
• ECCR_GenRecorder.exe
• ECCR_Server.exe
When prompted, allow these programs to have internet access and check,
“Do not ask again” or “Remember this setting” to store this configuration.
If you ARE prompted to allow the above
processes by your firewall software, we
would appreciate knowing about it
(including firewall software version and
Operating System).