User guide

Maintenance Tools
Client Call Recorder Installation and User Guide 35
Maintenance Tools
Client Call Recorder includes a number of tools designed to keep your
software and hardware working properly.
Hardware Maintenance
AuxBox call recorders have been designed to allow upgrades to the AuxBox
firmware as well as reprogramming of an AuxBox serial number.
This function can be accessed by selecting Tools>Hardware Maintenance.
Note that Client Call Recorder’s recording system will need to be
temporarily shut down while this maintenance is performed.
To upgrade the AuxBox firmware to the latest firmware release, you can visit
the Algo website (www.algosolutions.com) and download the latest
firmware file. Information on how to proceed with the upgrade is provided
on the download page. You may also contact Algo technical support to get
help.
Reprogramming an AuxBox serial number is typically not required.
However, in some applications, such as when recording from an M2250
Console telephone, it is necessary. Refer to “M2250 Console Setup” on
page 41 for more information.
Repair Database
Client Call Recorder includes a database maintenance function that allows
reconstruction of the Call Record database if some records have become
corrupted, or been manually added or deleted from outside of the Client
Call Recorder.
To repair the database, choose Tools>Repair Database, then select one or
more monthly folders of call data. Each folder is identified by the year-
month format of yyyymm. For example, to repair the database holding calls
for May 2010, select the 201005 folder.
Once activated, this feature reads all the call record files in the selected
directories to rebuild the call database used for searches and displays.
Send Logs
This option is used to gather all the Client Call Recorder logs and settings
and zip them into a file that can be sent easily to Algo support for
troubleshooting purposes.
Note: Debug and Troubleshoot settings should only be used on the advice
of Algo technical support personnel.