User's Manual

19
Troubleshooting
Problem Solution
The piano is turned on, but no sound is
produced when the keys are played.
Make sure the volume is set to an
appropriate level. Check that headphones
are not connected to the Phones jack.
Using a mobile phone produces noise in the
piano sound.
Using a mobile phone in close proximity to
the piano may produce interference. To
prevent this, turn off the mobile phone or
use it far away from the piano.
The wrong notes sound when the keys are
played.
Make sure the Tune setting is set to 0.
Press and hold the + and – buttons while
powering on Virtue to revert the settings
back to factory defaults.
After connecting with the computer, the
piano is not recognized.
Make sure the USB cable is connected
properly, or try to connect it to a different
USB port on your computer.
Make sure the appropriate USB driver is
selected for MIDI input. Depending on your
computer, it may appear as USB Audio
Device, USB Composite Device, etc.)