DVD/CD Flash Copy Tower Manual

www.aleratec.com
26
Technical Support
After reading this User Guide, if you need additional assistance with this product,
please contact Aleratec Technical Support. Our technical staff will be happy to assist
you, but they may need your help to better assist you. Calling Aleratec Technical
Support without all the necessary information can be both time consuming and
frustrating. Therefore, please try to have the following information ready before
calling:
1. Part Number - the part number is located on the bottom of the DVD/CD Flash
Copy Tower.
2. Serial Number - the serial number is located on the back of the DVD/CD Flash
Copy Tower.
3. Troubles - your questions about the DVD/CD Flash Copy Tower. Please
provide enough information about your problems so our technical staff can
recreate and diagnose it.
Technical Support Addresses and Phone Numbers
X By e-mail: [e-mail]
X By Telephone: [phone]–Skype:support.aleratec.com
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacic Time,
Monday through Friday, excluding U.S. holidays.
Please try to call from a phone near your computer system.
X Access is available 24 hours a day, 365 days a year, via:
The World Wide Web at: www.aleratec.com
FAX at: 1-818-678-0483