Installation Instructions

Troubleshooting IntelliGaze™ Installation & Service Manual

10 Troubleshooting

10.1 General

10.1.1 System is not tracking

Definition

The tracking status Monitor constantly displays 'X' - It is not possible to achieve any positive tracking

feed-back from the Tracking Status Monitor.

Prerequisites

●

IntelliGaze™ installed

●

Camera unit connected via USB

●

External power-supply connected (CAM30)

If you still have problems with the tracking record a 10-20sec eyevideo using the keyboard shortcut

Ctrl+R. Alternatively you can open the calibration page of the operation center and click the status

windows to create and eye video or snapshots.

The video is located in the folder

[users documents]\alea_technologies_gmbh\IntelliGaze\eyevideos

Send the video to alea technolgies using dropbox or a similar service.

10.1.2 Intelligaze cannot detect camera on start-up

Check proper installation and connection of the camera

Whenever the camera's USB cable is connected to a properly installed PC, the camera will show up

among the USB devices in the control panel:

Version: 3.0