User Manual

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Troubleshooting
Issue
Solution
Cannot turn on the device
1. Make sure you pressed the ‘Power Button’ on right side
instead of the ‘Home Button’ on the front;
2. Charge the device until a battery sign appeared on
screen
Fails to recognize your voice message.
1. Make sure you selected the right language and press
the correct microphone button;
2. If the surrounding is noisy, try to speak louder and
closer to the translator;
3. Make sure the network connection is stable;
4. Restart the device.
The translation result does not make
sense.
1. Make sure you selected the right language and press
the correct microphone button;
2. If the surrounding is noisy, try to speak louder and
closer to the translator;
The translation is not working or the
speed is very slow
1. Restart the device
2. Use another WiFi network or personal hotspot. If you
are connecting with a public network, make sure there
are not too many people using it at the same time,
because that may affect the network speed.
Fails to recognize the photo and
translate.
1. Retake the photo and focus the camera. Make sure you
select the right language and the texts need to be
translated are clearly shown;
2. Restart the device;
3. Use another WiFi network or personal hotspot. If you
are connecting with a public network, make sure there
are not too many people using it at the same time,
because that may affect the network speed.
Only 3 languages available for offline
translation
Follow the steps in ‘Offline Translation’ to download
other offline languages.
Google Map cannot locate my position.
Follow the steps in ‘Google Map’ to turn on the
location service.