User Manual

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Troubleshooting
Issue
Solution
Cannot turn on the device
1. Make sure you press the ‘Power Button’ on the right
side instead of the ‘Home Button’ on the front side;
2. Charge the device until a battery sign appeared on the
screen.
Fails to recognize your voice message.
1. Make sure you select the right language and press the
correct microphone button;
2. Make sure the network connection is stable;
3. If the surrounding is noisy, try to speak louder and
closer to the translator;
4. Restart the device
The translation result does not make
sense.
1. Make sure you select the right language and press the
correct microphone button;
2. If the surrounding is noisy, try to speak louder and
closer to the translator.
The translation is not working or the
speed is very slow
1. Restart the device;
2. Use another WiFi network or personal hotspot. If you
are connecting with a public network, make sure there
are not too many people using it at the same time,
because that may affect the network speed.
Fails to recognize photo and translate.
1. Retake the photo and focus the camera. Make sure you
select the right language and the texts need to be
translated are clearly shown;
2. Restart the device;
3. Use another WiFi network or personal hotspot. If you
are connecting with a public network, make sure there
are not too many people using it at the same time,
because that may affect the network speed.
Fails to connect network after SIM card
inserted.
1. Make sure the SIM card is compatible with
international device (roaming device);
2. Make sure the ‘Mobile Network’ is on and the ‘User
SIM card’ is selected;
3. Turn on roaming and select another APN;
4. Contact us for further assistance.
Fails to purchase data plan via PayPal.
The webpage does not appear or
appears in abnormal format.
1. Restart the device;
2. Use another WiFi network or personal hotspot.