User's Manual

User Reports
Version: 2.3 86 10/15/2009
AGENCY ACTIVITY REPORT
The Agency Activity Report, grouped by Agent Supervisor, displays the number of alerts
generated by all of the clients assigned to an agent. The numbers recorded include:
• Existing – Alerts that were generated prior to the defined time period and were
still unresolved at the end of the defined time period.
• Received – Alerts that were generated during the defined time period.
• Resolved – Alerts that were resolved during the defined time period.
• Unresolved – Existing and received alerts that were unresolved at the end of the
defined time period.
Figure 41: Agency Activity for Agency Report
Agent Supervisor
Two reports are available to Agent Supervisors. They include:
• Client Summary for Agent
• Usage by Agent
Each report is discussed separately.