User's Manual
Business Guidelines – Processes and Procedures
Version: 2.3 69 10/15/2009
LOST SCRAM BRACELETS POLICY – IMPACT ON MONTHLY
SERVICE BILLING
As a result of customers requesting credits for their monthly service billing for lost
bracelets, AMS has responded by issuing the following policy.
A SCRAM Bracelet MUST be set to the Lost status so as NOT to be included in the
bracelet count for the monthly service billing. If the bracelet is NOT in the Lost status,
it will be included in the number of bracelets in the Assigned to Client and Pending
Removal status and charged the daily monitoring fee.
AMS will NOT use the date given by the customer to establish the lost date. The
bracelet MUST be set to the Lost status in SCRAM
NET since the network is the source
used to calculate the daily monitoring fee.
PERSONAL COURT APPEARANCES POLICY
AMS believes that the customer should be able to explain the details of the formal court
report that is provided by AMS. If the customer requires AMS expert witness testimony,
AMS may request reimbursement for travel and expenses. AMS will request this
reimbursement if the SCRAM technology has been established as an accepted technology
and science in the court or judicial system, and the customer still requests an AMS expert
witness. In established courts or judicial systems, the AMS formal court documents
should be sufficient or, at a minimum, the hearing may require an AMS data
interpretation expert or an AMS certified support technician to provide video or audio
testimony.
When the customer contacts AMS Customer Support regarding AMS expert testimony,
Customer Support will e-mail a Request for Testimony Form (Figure 17) to the customer.
Upon receipt of the completed form, AMS will determine if expert witness testimony is
required. If so, AMS will determine which AMS representative will testify. At this time,
the AMS representative scheduled to testify will contact the prosecutor to discuss the
specifics of the hearing.