User's Manual
Business Guidelines – Processes and Procedures
Version: 2.3 68 10/15/2009
should be conducted to determine if this particular client should remain on the
SCRAM program based on the reoccurring pattern of damage resulting in
equipment failure.
3. Damaged modem – Any outward, physical signs of damage making the
equipment unusable. This damage can be the result of tampers with the electrical
cord (damaging the electrical board) or through any other type of physical
damage, such as dropping. This damage will be confirmed through physical
inspection by AMS during the failure analysis process.
4. Any other form of physical damage to the bracelet components – Any other
type of physical damage both internally and externally beyond normal wear and
tear that results in the bracelet no longer functioning will be termed physical
damage. This damage will be confirmed through physical inspection by AMS
upon return of the damaged bracelet.
Once a bracelet or modem are confirmed damaged and scheduled for rebuild to restore
them to a workable state, the customer will be notified of the cost for the damaged
equipment. If a court hearing has been scheduled for the suspected tamper or damage
event, and with proper notification to AMS, the bracelet can be held as evidence.
The replacement costs that will appear on the customer invoice are as follows:
Bracelet $1,200.00
Modem $400.00
Straps $50.00
AMS also strongly recommends the following as a customer policy:
If a client damages more than two bracelets in a 60-day period and if
they are allowed to remain on SCRAM, a deposit for bracelet should
be collected from the client. The deposit can be refunded upon the
return of a fully functional bracelet.
As we explore ways to lower our costs, AMS will pass on any cost savings to you, the
customer. It is also our intent to reduce the amount of equipment that is currently being
damaged with a stricter client enforcement program and policy including a financial
penalty for the damage and/or repair. By enforcing the Alcohol Supervision Program
Participant Agreement and the defined operating procedures for the equipment, this will
result in the equipment remaining in good working condition.
If you have any questions regarding this policy, please call Customer Support at
1 303 785-7879 or e mail us at support@alcoholmonitoring.com
.