User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 67 10/15/2009
EQUIPMENT REPLACEMENTS POLICY
AMS warrants that the SCRAM Bracelet and SCRAM Modem will function with
SCRAM
NET in accordance with the performance parameters specified in this guide.
Upon notification by AMS of equipment failure or the need to replace the equipment,
AMS will at its sole option, repair or replace the defective SCRAM Set as covered by the
contract warranty. Once AMS issues an RMA, the customer is owed a replacement unit.
AMS will attempt to get the damaged equipment replaced as quickly as possible.
If the damaged unit remains on a client, once AMS provides notification of failure, AMS
does not guarantee the reliability or accuracy of the readings generated by the SCRAM
Bracelet. In other words, AMS will NOT testify in court that the readings generated by a
damaged SCRAM Bracelet are reliable and accurate or that the SCRAM Bracelet was
working according to manufacturing specifications.
DAMAGED EQUIPMENT POLICY
Damaged equipment is a very costly item for Alcohol Monitoring Systems (AMS),
especially when the cause is intentional. As AMS completes our failure analysis on
returned equipment (RMAs), we will now track equipment that has been damaged by the
client. There are two categories of damage that are tracked:
1. Equipment that is no longer functioning with no manufacturing errors, and has to
be completely rebuilt and replaced
2. Damaged parts that need to be replaced
Customers will be notified not only when a device has been damaged to the point of a
complete replacement, but also for any parts that need to be replaced. A copy of the
Return Inspection Report will be provided with the notification and will supply the
description of the findings and final disposition of the equipment. Based upon this
information, customers will be notified of the costs for the damage so appropriate action
may be taken with the client.
Damage is defined as the following:
1. Cut Strap – When the front and/or back strap have been cut for improper
removal by the offender or agency. This does not include the required removal
when an apparent health risk is present as defined in the Alcohol Supervision
Program Participant Agreement.
2. Bracelet submerged in water or other substance – Submersion of the bracelet
in water or any other substance resulting in the bracelet analog components no
longer functioning. Submersion can be confirmed through physical inspection by
AMS during failure analysis as the bracelet will show signs of damage that can
only be incurred as a result of submersion. In addition, when the bracelet is
submerged in water or other substances, a distinctive pattern occurs in the
network IR readings indicating submersion. AMS will provide supportable
evidence of the water submersion so that appropriate action and financial
assessments can be made with the client.
If two bracelets have been damaged by a client within a 60 day time period, AMS
will bill the customer for the costs of rebuilding one unit. Also, an evaluation