User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 66 10/15/2009
Tasks Weekday Weekend
Prepare reporting for
confirmed drinking events
and tampers by generating a
Non-Compliance Report.
X
Upon request and as needed
Assist customer in
generating reports for client
and inventory management.
X
Upon request and as needed
Provide legal documentation
and expert testimony for
legal proceedings as deemed
necessary at the current fee.
X
Upon receipt by AMS of a
Request for Testimony
Form and as needed
CUSTOMER EQUIPMENT ORDER POLICY
AMS continues to obtain requests for equipment beyond the standard bracelet and
modem orders. This policy covers the charges for each item when additional items are
requested by the customer beyond the normal order quantity.
Spares – Ten percent of the purchased quantity will be sent as spares at no charge.
Battery Pack – Two batteries will be sent with every new order and one battery with
each replacement order at no charge. Each month or quarter (refer to the Battery
Allocation Policy on page 71 for details), a monthly battery allocation will be calculated
per customer using a 60-day battery life. Any additional batteries ordered above the
monthly allocation will be charged the published per-battery price. If additional batteries
are needed prior to the monthly allocation, this amount will be subtracted from the
monthly allocation until the monthly allocation number is reached.
Customer Field Kit – One field kit will be sent to each servicing location at no charge.
Additional items ordered that are contained within the field kit will be individually
assessed based on the item price.
Phone Cords and Modem Power Supply – These items will be billed at the published
price unless it is determined that the cords and power supplies are faulty and need to be
replaced, which will be done at no charge.
The current published price for each item is listed on page Error! Bookmark not
defined.. AMS reserves the right to increase the prices based on the changes in suppliers
and costs. Customers will be properly notified of any price increase in a timely manner.