User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 65 10/15/2009
Tasks Weekday Weekend
Manage SCRAMNET
environment, including daily
data collection, backup, and
storage.
X X
Review and resolve all
Scheduled Maintenance
alerts.
X No action taken by Customer
Services Managers
Review and resolve all
Equipment-Assignment
alerts.
Performed by customer No action taken by Customer
Services Managers
Review and resolve all
Communications alerts.
Performed by customer No action taken by Customer
Services Managers
Review all Potential Tamper
alerts routed to AMS for
confirmation then transfer to
customer.
X X
Provide final analysis and
confirmation for Potential
Tamper alerts.
X X
Confirmation appears on
Customer’s Workload Page
Review all Alcohol Detected
alerts.
X X
Provide final analysis and
confirmation for Alcohol
Detected alerts.
X X
Confirmation appears on
Customer’s Workload Page
Review all Equipment
Alerts. Resolve and notify
customer of required action
and authorization to return, if
necessary.
X No action taken by Customer
Services Managers
Consolidate workload for
customer and prepare Daily
Action Plan for immediate
customer follow up by
10AM.
X