User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 64 10/15/2009
CONDUCTING PHYSICAL INVENTORIES
It is important to conduct physical inventories of your SCRAM equipment on a monthly
or at least a quarterly basis. To assist you in performing your physical inventories, a
Current Inventory Report is available on SCRAM
NET. This report will list the serial
number for each SCRAM Bracelet and Modem that is reflected in SCRAM
NET. Each line
item in the report has a check box so you can physically account for each SCRAM devise
and ensure that SCRAM
NET agrees with the equipment you have on hand.
To locate the Current Inventory Report:
1. Open SCRAM
NET.
2. Click the Reports tab.
3. Select the Inventory Tracking Report.
4. Select the appropriate option in the Device Type drop-down list if you are only
performing a physical inventory for either the bracelet or modem.
5. Select an option in the Inventory Status drop-down list if you are performing a
physical inventory for equipment with a specific status.
6. Select an option in the Location drop-down list if you are performing a physical
inventory for equipment in a specific servicing location.
7. Print the report so you can use it to check off each unit as it is located.
8. Update SCRAM
NET for any discrepancies or differences with your physical
inventory count.
Note: This may mean that units need to be changed to the “Lost” status in
SCRAM
NET if you cannot locate the serial number listed and do not have any
idea where it may be.
AMS Policies
CUSTOMER SERVICES SUPPORT POLICY
The following table details the level of support that AMS provides during the week and
on weekends.
Tasks Weekday Weekend
Provide technical support for
customers.
6AM-5PM (MST) 7AM-2PM (MST)
Including all holidays except
Thanksgiving and Christmas
Day