User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 51 10/15/2009
7) Open the Direct Connect application.
8) Wake up the SCRAM Bracelet.
4. Click the Refresh button until the initial readings and messages appear.
5. Click the Print Schedule button to display a print version of the client’s program
schedule.
6. Click the Print Agreement button to display the client’s customized Participant
Agreement.
7. Click the Finish button.
After the assignment process is complete, verify that the bracelet and modem status is set
to “Assigned to Client” and the “Last Heard From” column has been updated on the
Equipment panel.
WARNING!
Ensure that the bracelet and modem (if assigned) are at the appropriate state (Assigned to
Client) before proceeding. If the initialization is NOT completed, once the modem is
plugged in at the client’s home, an alert will be generated every 10 minutes and the
modem will attempt to call into SCRAM
NET up to 144 times a day. AMS reserves the
right to bill for excessive calls that result from NOT ensuring that the bracelet and
modem are properly communicating during initialization.
At this point, the bracelet will generate an Alcohol Detected alert if the client consumes
alcohol.
Two Clients in Same Household
In the unlikely event that two people in the same household are referred to the SCRAM
Program, you must coordinate with the clients to establish two scheduled communication
times. AMS recommends morning and afternoon/evening communication times. Also,
the clients may want to tape a note to one of the modems with the words “morning” or
“afternoon”. This minimizes the possibility of plugging in the wrong modem.
Instruct the client with the morning communication time to perform the following:
1. Fifteen minutes before the morning communication time, plug in the appropriate
modem.
Note: Stay within the 30-foot distance from the time the modem is plugged in
until 30 minutes after the scheduled communication time.
2. Fifteen minutes after the scheduled communication time, unplug and then re-plug
in the modem.
3. Thirty minutes after the scheduled communication time, unplug the modem.
Instruct the client with the afternoon/evening communication time to perform the same
steps described above.