User's Manual
Version: 2.3 v 10/15/2009
Returning Equipment to AMS ............................................................................................................... 62
Disinfecting and Cleaning .................................................................................................................... 63
Ordering Additional Equipment ........................................................................................................... 63
Conducting Physical Inventories .......................................................................................................... 64
AMS POLICIES .......................................................................................................................................... 64
Customer Services Support Policy ....................................................................................................... 64
Customer Equipment Order Policy ...................................................................................................... 66
Equipment Replacements Policy .......................................................................................................... 67
Damaged Equipment Policy ................................................................................................................. 67
Lost SCRAM Bracelets Policy – Impact on Monthly Service Billing ................................................... 69
Personal Court Appearances Policy .................................................................................................... 69
Battery Allocation Policy ..................................................................................................................... 71
Health Risk Policy ................................................................................................................................ 71
User Reports ................................................................................................................................ 75
CALL CENTER ........................................................................................................................................... 75
Client Summary For Judge Report ....................................................................................................... 76
Call Center Activity Report .................................................................................................................. 76
Court Activity Report ............................................................................................................................ 77
Compliance Summary by Agency Report ............................................................................................. 77
Compliance Summary by Court Report ................................................................................................ 78
Usage By Agency Report ...................................................................................................................... 79
Usage By Court Report ........................................................................................................................ 79
Usage By Region Report (optional) ...................................................................................................... 79
Current Inventory Report ..................................................................................................................... 80
Equipment By Region Report (optional) ............................................................................................... 80
Equipment By Location Report ............................................................................................................. 81
Equipment By Status Report ................................................................................................................. 81
Inventory Tracking Report ................................................................................................................... 82
COURT....................................................................................................................................................... 82
Client Summary for Court Report ........................................................................................................ 82
JUDGE ....................................................................................................................................................... 83
Client Summary For Judge Report ....................................................................................................... 83
REGION ..................................................................................................................................................... 83
Usage By Location Report .................................................................................................................... 83
AGENCY .................................................................................................................................................... 83
Client Summary For Agency Report ..................................................................................................... 84
Compliance Summary By Agent Report ............................................................................................... 84
Usage By Agent Report ........................................................................................................................ 85
Agency Activity Report ......................................................................................................................... 86
AGENT SUPERVISOR .................................................................................................................................. 86
Client Summary For Agent Supervisor Report ..................................................................................... 87
Usage by Agent Report ......................................................................................................................... 87
AGENT ...................................................................................................................................................... 88
Client Summary For Agent Report ....................................................................................................... 88
CLIENT ...................................................................................................................................................... 88