User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 47 10/15/2009
CLIENT TASKS
Three phases represent the tasks that are normally performed while the client is on the
SCRAM Program. The phases that make up the client life-cycle include:
• Initial Client Tasks
• Ongoing Client Management
• Closing Client Tasks
Initial Client Tasks
When a client is assigned to the SCRAM Program, several tasks should be performed.
Those tasks include:
• Entering client information into SCRAM
NET
• Assigning equipment to the client using SCRAM
NET
• Attaching a bracelet to one of the client’s ankles
• Reviewing the offender Participant Agreement
Each of these items is covered separately.
SCRAM Client Policy
Prior to the scheduled appointment with the client to assign equipment, supervising
personnel should fax or e-mail the SCRAM Client Policy, refer to the SCRAM Client
Policy on page 99, for their review.
Establish Billing/Collections
Initial Costs
When a meeting is scheduled to attach the SCRAM Bracelet, notify the client that the
following initial costs are due at that time.
• Hook Up Fee
• First two weeks payment
• Equipment Deposit (if required)
The Hook Up fee is typically between $25 and $100. The amount for the first two weeks
is dependent on the daily rate that has been established. If the client does NOT have the
necessary funds, set up a payment plan to recoup the funds in the near future.
Note: If the client’s payments are late on an ongoing basis, consider meeting
with the client to create a personal budget. This minimizes the possibility that the
client will reach a delinquent status.
Under normal circumstances, 10% should be added to the daily rate to cover offsetting
costs for indigents who would benefit from being on the SCRAM Program.
Once the bracelet is attached to the client’s ankle, use a worksheet to monitor the
payments history while assigned to the SCRAM Program.