User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 44 10/15/2009
2
nd
time:
Increase and restart
period of required
sobriety (60 days)
Increase level of
Intensive Outpatient
Program
Increase reporting
Increase community
service hours
Suspended jail time
2
nd
time:
Increase and restart
period of required
sobriety (60 days)
Increase level of
Intensive Outpatient
Program
Increase reporting
Increase community
service hours
Suspended jail time
2
nd
time:
Increase and restart
period of required
sobriety (60 days)
after serving 20
days in jail
2
nd
time:
Written reprimand
Office visit to
download the
SCRAM Modem
Increase download
times in
SCRAM
NET
3
rd
time:
Increase required
period of sobriety
(90 days)
Required jail
sentence
3
rd
time:
Increase required
period of sobriety
(90 days)
Required jail
sentence
Increased
community service
hours
3
rd
time:
Increase required
period of sobriety
(90 days) after
serving 30 days in
jail
3
rd
time:
Restart required
period of sobriety or
required office visit
to download the
SCRAM Modem
Client Management
OPERATIONAL DUTIES
Client management encompasses many operational and administrative responsibilities.
Some of these tasks are performed when a client is assigned or removed from the
SCRAM Program or on a daily basis. The following sections provide examples of tasks
to be performed based on previous customer experiences and can be tailored for your
program and sanction mode.
Referral/Orientation
• Schedule appointment/location and ensure orientation packet/equipment is
prepared.
• Conduct orientation and have participant sign all required paperwork.
• Collect fees and issue receipt if offender self-pay model is used.
• Install the SCRAM Bracelet and download data.
• Issue next appointment card.