User's Manual
Version: 2.3 iv 10/15/2009
TABLE OF CONTENTS
Introduction and Overview .......................................................................................................... 1
INTRODUCTION ............................................................................................................................................ 1
Purpose ................................................................................................................................................... 1
Scope ...................................................................................................................................................... 2
Benefits ................................................................................................................................................... 2
COMPANY OVERVIEW ................................................................................................................................. 2
The SCRAM System ................................................................................................................................ 3
How SCRAM Works ............................................................................................................................... 3
SCRAM Bracelet ..................................................................................................................................... 4
SCRAM Modem ...................................................................................................................................... 4
SCRAMNET ............................................................................................................................................ 4
Direct Connect ....................................................................................................................................... 6
SCRAM Performance Parameters .......................................................................................................... 6
ADDITIONAL INFORMATION ........................................................................................................................ 6
List Of Acronyms .................................................................................................................................... 6
Terminology............................................................................................................................................ 7
Important Communication Information .................................................................................................. 8
Business Guidelines – Processes and Procedures ....................................................................... 9
PROGRAM DEFINITION AND SET-UP .......................................................................................................... 10
Guidelines for SCRAM Program Implementation ................................................................................ 10
SCRAMNET Set Up .............................................................................................................................. 16
Service Provider Roles ......................................................................................................................... 16
Agency Management ............................................................................................................................ 17
Agent Management ............................................................................................................................... 19
Region Management ............................................................................................................................. 20
Court Management ............................................................................................................................... 23
Judge Management ............................................................................................................................... 24
Training ................................................................................................................................................ 25
Facilities ............................................................................................................................................... 28
CLIENT MONITORING ................................................................................................................................ 29
Data Interpretation and Analysis ......................................................................................................... 29
Alert Generation ................................................................................................................................... 30
Alert Confirmation Process .................................................................................................................. 35
Sanction Guidelines .............................................................................................................................. 41
CLIENT MANAGEMENT .............................................................................................................................. 44
Operational Duties ............................................................................................................................... 44
Client Tasks .......................................................................................................................................... 47
INVENTORY MANAGEMENT ....................................................................................................................... 60
Associating Equipment With a New Servicing Location....................................................................... 60
Receiving Equipment From AMS ......................................................................................................... 61
Transferring Equipment to Another Servicing Location ...................................................................... 61
Receiving Equipment From Another Servicing Location ..................................................................... 62