User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 36 10/15/2009
3. If a non-compliance event is suspected, the Customer Services Manager places
the alert in the “In Process” status and adds comments.
4. Once the non-compliance event is confirmed, the Customer Services Manager
enters the alert information in the Daily Action Plan.
5. The Service Provider notifies the Agency or supervising authority of the non-
compliance event or required action.
Daily Action Plan
On a daily basis, AMS will supply you with a Daily Action Plan that contains action
items. The list will include the following:
Alcohol Detected Alerts – Clients that had a confirmed drinking event
Potential Removal Alerts – Clients that had an unauthorized bracelet removal in
the last 24 hours
Potential Tamper Alerts – Clients that had a confirmed tamper event
Critical Communication Alerts – Clients that weren’t within the modem distance
for more than 48 hours
Replace Equipment Alerts – Clients with equipment that has failed and requires
replacement
Battery Low Alerts – Clients wearing a bracelet that requires a battery
replacement
Figure 11: Daily Action Plan