User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 30 10/15/2009
Note: Normally, no action is required for a Communication alert. If the bracelet
does NOT communicate with the modem for a second consecutive day (48
hours), a Critical Communication alert is generated and the original
Communication alert is auto-resolved.
On the other hand, other alerts reflect that the client has likely violated the Participant
Agreement in some way. These alerts include:
• A Critical Communication alert indicates that the client has established a trend of
not being within the modem communication distance for the past 48 hours or that
the modem has been unplugged for the past 48 hours.
• An Alcohol Detected alert will always indicate that the client’s TAC level has
risen above the agency’s threshold. Introducing an interferant can also trigger this
alert. AMS analysis will confirm a true drinking event.
• A Potential Removal alert indicates that the client may have removed the bracelet
or battery.
• A Potential Tamper alert is a signal of an intentional act. AMS analysis will
confirm any attempt to tamper with the bracelet.
ALERT GENERATION
A Workload panel is available at the Call Center, Agency, Agent, Court, Judge, Region,
and Service Location levels of SCRAM
NET. The Workload panel displays the alerts that
have been generated for those clients that are in that level of coverage. All of the alerts
are listed in one of the following groups:
• Positives
• Tampers
• Communications
• Equipment Alerts
• Equipment Assignment
• Scheduled Maintenance
Each group is discussed separately.
Positives
Alcohol Detected
An Alcohol Detected alert is generated under the following circumstances:
• The bracelet has detected alcohol in a concentration over the agency-selected
limit.
• The bracelet has detected alcohol, but an environmental factor (interferant)
caused the readings rather than the ingestion of alcohol.