User's Manual
Business Guidelines – Processes and Procedures
Version: 2.3 28 10/15/2009
• Equipment and client management
• Managing alerts in SCRAM
NET
• Equipment maintenance activities
o Bracelet/modem replacement
o SCRAM Bracelet
¾ Battery replacement
¾ Faceplate replacement
¾ Straps replacement
o Tampering
• Data interpretation (high level overview)
Like Level 1 Training, this training is assessable from the Help page on SCRAM
NET.
Presenting Basic SCRAM Data in Court (PBSDC) Training
The Presenting Basic SCRAM Data in Court (PBSDC) training class, held at AMS'
Colorado headquarters, is designed to prepare you for testifying about SCRAM data in a
formal court hearing.
During this course, you will learn:
• The "boundaries of testimony”
• The difference between explaining the data and expert testimony
• How to testify using the AMS Court Report
In order to attend the PBSDC training, you must have at least six months of SCRAM
operations management, and have successfully completed Level 1 Training.
FACILITIES
As you start receiving SCRAM equipment for use on clients, consider having dedicated
locations in your office for the following activities:
• Equipment storage area – This area should contain enough shelving to store all of
the SCRAM Equipment Kits.
• Client meeting area – Ideally, this would be a room with a computer (with
Internet access) and an analog phone jack available for setting up the equipment
with the client present. This room should offer a degree of privacy.
Note: A meeting area is necessary only if access to clients is permitted.
• Training area – If Level 1 Training is administered by an instructor, the training
area should be in a quiet part of the building that is conducive to effective
training. If possible, each student should have a computer available to perform
the equipment tasks that are part of Level 1 Training.
• Equipment cleaning area – As a minimum, this area should be well-ventilated to
clear the cleaning agent that is sprayed on the SCRAM Bracelet.