User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 21 10/15/2009
Decentralized Regional Structure
As your business grows and evolves, you may choose to decentralize your operations into
regions. Regions can be logically organized by:
Geographic area
Organizational or hierarchical structure (business manager, product line manager,
line of business or service)
Client type (pre-trial, probation, parole, private treatment)
This option allows you to accommodate a multiple business manager hierarchy and
structure with a regional approach to organizing your business. See the diagram below to
view typical region that you would manage.
Figure 4: Sample Decentralized Organizational Structure
If you elect to use a regional structure to manage the agency’s clients, each client will
continue to be associated with the specific agency and agent that are responsible for the
client. Consequently, you can still manage your clients at the agency level if that is the
best method or way for you.
Region Set-Up
In order to add a region, log into SCRAM
NET as a Call Center Supervisor. Once you are
in the site, perform the following steps:
1. Click the Regions tab.
2. Click the Add Region button to open the Agent Setup Wizard.
3. Enter the following information in the General page:
a. Name field
b. Comments field (optional)
4. Click the Save button.