User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 19 10/15/2009
Available Reports
Several Call Center-level reports are available. The list includes the:
• Client Summary for Judge Report, refer to Figure 19: Client Summary for Judge
Report
• Call Center Activity Report, refer to Figure 20: Call Center Activity Report
• Court Activity Report, refer to Figure 21: Court Activity Report
• Compliance Summary by Agency Report, refer to Figure 22: Compliance
Summary by Agency Report – Summary and Figure 23: Compliance Summary
by Agency Report – Details
• Compliance Summary by Court Report, refer to Figure 24: Compliance
Summary by Court Report – Summary and Figure 25: Compliance Summary by
Court Report – Details
• Usage by Agency Report, refer to Figure 26: Usage by Agency Report
• Usage by Court Report, refer to Figure 27: Usage by Court Report
• Usage by Region Report, refer to Figure 28: Usage by Region Report
• Current Inventory Report, refer to Figure 29: Current Inventory Report
• Equipment by Region Report, refer to Figure 30: Equipment by Region Report
• Equipment by Location Report, refer to Figure 31: Equipment by Location
Report
• Equipment by Status Report, refer to Figure 32: Equipment by Status Report
• Inventory Tracking Report, refer to Figure 33: Inventory Tracking Report
Refer to the User Reports section for further information.
AGENT MANAGEMENT
The primary task after setting up an agency is to add agents. An agent is defined as any
individual that will be managing one or more clients directly while those clients are
enrolled in the SCRAM Program. The agent’s supervisor usually handles adding agents.
As an agency grows, it is also important to update contact information and to inactivate
agents when they leave the agency.
Agent Set up
In order to add an agent to your agency, log into SCRAM
NET as a Call Center
Supervisor, Agency Chief, or Agency Operator. Once you are in the site, perform the
following steps:
1. Click the Agencies Tab.
2. Select the applicable agency in the list.
3. Click the Add Agent button to open the Agent Setup Wizard.
4. Enter or select the following information in the General page: