User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 13 10/15/2009
Roles and Responsibilities AMS Customer
Client Management
Review terms of Program Participant Agreement with
client and retain signed copy of agreement.
X
Manage client/offender billing and collection process. X
Provide all notification and follow up with customers
and client/offender based on the Daily Action Plan
provided by AMS or own action plan.
X
(Service
Providers)
Follow up with appropriate authority (probation,
courts, etc) based on confirmed non-compliance
events.
X
Ensure complete enrollment/data entry for all clients
in SCRAM
NET.
X
Inventory Management
Maintain inventory/physical control of all SCRAM
equipment by conducting physical inventories on a
regular basis.
X
Change batteries, faceplates, and/or straps as required X
Perform all client equipment set-up, removal, and
bracelet disinfecting.
X
Review status of the Current Inventory Report and
follow up as needed on equipment that should be
replaced or equipment that is lost or stolen.
X
(Jointly)
X
(Jointly)
Monitor and maintain customer reserve-inventory
levels and monthly battery allocations.
X
Provide periodic service and extended-warranty
support.
X