User's Manual
Appendix A – Alerts/Program Violations Model
Version: 2.3 A-7 10/15/2009
Type of Alert/Non-
Compliance
First Event Second Event* Third Event*
Overdue With Balance
Due
1. Operator calls
client to remind
of re-payment
first day overdue
2. No payment
arrangements
accepted; due in
full immediately
or client to
return
equipment same
day
3. Client advised
that failure to
pay will be
reported as non-
compliance
event
4. DA advised that
if payment not
received,
monitoring
services will be
terminated
immediately
See First Event See First Event
Failure to Maintain Phone Line for Data Transmission
1. Operator notifies
client via
alternate phone
or mail
2. Client warned of
possible non-
compliance
event
3. Information
included in daily
report to DA
1. Operator notifies
client via
alternate phone
or mail
2. Client warned of
possible non-
compliance event
3. Information
included in daily
report to DA
1. Operator advises
DA that services
are suspended
2. Letter to client
advising that
services are
suspended and
that the DA has
been notified