User's Manual

Appendix A – Alerts/Program Violations Model
Version: 2.3 A-6 10/15/2009
Type of Alert/Non-
Compliance
First Event Second Event* Third Event*
Failure to Pay Fees
Overdue With No
Balance Due
1. Operator calls
client to remind
of re-payment
first day overdue
2. Payment
arrangements
made
3. Client warned
that failure to
pay may result
in termination of
service and
report as non-
compliance
event
1. Operator calls
client to remind
of re-payment
first day overdue
2. Payment
arrangements
made
3. Client warned
that failure to pay
may result in
termination of
service and be
reported as a
non-compliance
event to DA
4. Information
included in daily
report to DA
1. Operator calls
client to remind
of re-payment
first day overdue
2. No payment
arrangements
accepted; due in
full immediately
or client to
return
equipment same
day
3. Client advised
that failure to
pay will be
reported as non-
compliance
event
4. DA advised that
if payment not
received,
monitoring
services will be
terminated
immediately